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Call Center Outsourcing Scorecard for Excel

Call Center Outsourcing Scorecard for Excel Screen shot
Improve performance with Call Center Outsourcing Scorecard for Excel scorecard [more]

Download1000 KB   US$ 60.00 US$ 48.00 with 20% discount coupon 		OS: Windows
License: Free to try
Total downloads: 3
Last updated: 1 Apr 09
In: Business > Project Management

Step To Call Center Full Package

Step To Call Center Full Package Screen shot
Updated
Many organizations and companies are investing in contact centers and call centers, which are defined as places where consumers are served through the reception of a large volume of inquiries, or through the calling out or transmission of sales, depending on the function of the contact center in question.. Because both small and large companies are realizing the benefits of having call centers, starting a call center business of your own can be a very profitable venture! Welcome to the Step... [more]

Download1000 KB   US$ 199.50, EU€ 146.93, GB£ 131.25 		OS: Windows
License: Free to try
Last updated: 18 Nov 09
In: Business > Project Management

Dialgo Personal Call Center 2.5

Dialgo Personal Call Center Screen shot
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. [more]

Download4 MB   US$ 499.00 US$ 449.10 with 10% discount coupon
Tags: Telephony Modem Caller ID Digits Phone Speech 		OS: Windows
License: Free to try
Total downloads: 76, Weekly: 2
Last updated: 13 Feb 02
In: Network & Internet > Communications

Terrasoft Call Center 2.8

Terrasoft Call Center Screen shot
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules. [more]

Download10 MB   US$ 2490.00, EU€ 1833.84, GB£ 1638.17
Tags: call centre call center crm customer relationship management crm software crm vendor 		OS: Windows
License: Demo
Total downloads: 111
Last updated: 10 Jan 05
In: Business > Databases & Tools

Lokad Call Center Calculator 2.3.377.1

Lokad Call Center Calculator Screen shot
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. No statistical or mathematical knowledge required. [more]

Download2 MB   License: Freeware  
Tags: call center forecasting scheduling volume erlang forecast optimization staffing staff workload capacity utilization 		OS: Windows
License: Freeware
Total downloads: 7
Last updated: 20 Jul 09
In: Business > Vertical Market Apps

Excel Call Center Balanced Scorecard

Excel Call Center Balanced Scorecard Screen shot
Call Center Balanced Scorecard designed in MS Excel. We have designed a Call Center Balanced Scorecard, this solution will help to measure and control the performance of call center using Balanced Scorecard metrics. [more]

Download1000 KB   US$ 24.00 US$ 19.20 with 20% discount coupon 		OS: Windows
License: Free to try
Total downloads: 154
Last updated: 1 Apr 09
In: Business > Spreadsheets

Active Call Center OEM Kit 2.5.3

Active Call Center OEM Kit buy, download and review
Active Call Center OEM Kit [more]

Download1000 KB   US$ 999.00, EU€ 735.74, GB£ 657.24 		OS: Windows
License: Free to try
Total downloads: 93
Last updated: 2 Oct 09
In: eBooks

Advanced Call Center UPGRADE

Advanced Call Center UPGRADE buy, download and review
Upgrade from the previous versions of Advanced Call Center. In order to complete the order please provide your original order ID. [more]

Download1000 KB   US$ 14.95 US$ 13.46 with 10% discount coupon 		OS: Windows
License: Free to try
Total downloads: 155
Last updated: 1 Apr 09
In: Business > Applications

(220-603) Remote Support Remote Support Tech, Help Desk Tech, Call Center Tech - Study Guide

(220-603) Remote Support Remote Support Tech, Help Desk Tech, Call Center Tech - Study Guide buy, download and review
(220-603) Remote Support Remote Support Tech, Help Desk Tech, Call Center Tech - Study Guide [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Total downloads: 2
Last updated: 7 Mar 08
In: Business

AVAYA : 132-S-501.1 AVAYA Certified Contact or Call Center Maint - Full Version

AVAYA : 132-S-501.1 AVAYA Certified Contact or Call Center Maint - Full Version buy, download and review
AVAYA : 132-S-501.1 AVAYA Certified Contact or Call Center Maint - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Total downloads: 1
Last updated: 7 Mar 08
In: Business

NORTEL : 920-170 Symposium Call Center Server 5.0 Application D - Full Version

NORTEL : 920-170 Symposium Call Center Server 5.0 Application D - Full Version buy, download and review
NORTEL : 920-170 Symposium Call Center Server 5.0 Application D - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Total downloads: 1
Last updated: 7 Mar 08
In: Business

NORTEL : 920-118 NNCSS - Symposium Call Center TAPI/Agent Instal - Full Version

NORTEL : 920-118 NNCSS - Symposium Call Center TAPI/Agent Instal - Full Version buy, download and review
NORTEL : 920-118 NNCSS - Symposium Call Center TAPI/Agent Instal - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Total downloads: 3
Last updated: 7 Mar 08
In: Business

NORTEL : 920-119 NNCSS - Symposium Call Center TAPI/Agent Certif - Full Version

NORTEL : 920-119 NNCSS - Symposium Call Center TAPI/Agent Certif - Full Version buy, download and review
NORTEL : 920-119 NNCSS - Symposium Call Center TAPI/Agent Certif - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Total downloads: 1
Last updated: 7 Mar 08
In: Business

NORTEL : 920-130 NNCSS - Symposium Express Call Center 4.2 Certi - Full Version

NORTEL : 920-130 NNCSS - Symposium Express Call Center 4.2 Certi - Full Version buy, download and review
NORTEL : 920-130 NNCSS - Symposium Express Call Center 4.2 Certi - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Total downloads: 1
Last updated: 7 Mar 08
In: Business

Advanced Call Center (disabled)

Advanced Call Center (disabled) buy, download and review
Advanced Call Center turns your computer into a technologically advanced answering machine. All the features you'd expect are supported. It will catalog all incoming calls with Caller ID information, display a pop-up message and play a personal ring tune for each of your callers, and even announce caller's name and number with voice. This retail version optionally includes a box with CD-ROM and printed installation instructions. [more]

Download0 KB   US$ 39.95, EU€ 29.42, GB£ 26.28 		License: Free to try
Last updated: 1 Apr 09
In: System Utilities

Caribbean Call Center Report 2005 (Site License)

Caribbean Call Center Report 2005 (Site License) Screen shot
The Caribbean Call Center Report 2005: A Customer Care Market is published by the Zagada Institute, the region's leading Independent research analyst, and was written by a Zagada team, lead by Philip Dickenson Peters, Zagadas founder and CEO. The Zagada Institute is a unit of Zagada Markets, Inc., a firm focused on business development strategy between the Caribbean and the U.S marketplace. [more]

Download1000 KB   US$ 3895.00, EU€ 2868.59, GB£ 2562.52 		License: Free to try
Last updated: 15 Jul 09
In: Business > Other

NORTEL : 920-106 Nortel NNCSS - Symposium Call Center Certificat - Full Version

NORTEL : 920-106 Nortel NNCSS - Symposium Call Center Certificat - Full Version buy, download and review
NORTEL : 920-106 Nortel NNCSS - Symposium Call Center Certificat - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Last updated: 7 Mar 08
In: Business

NORTEL : 920-131 NNCSS - Symposium Express Call Center Installat - Full Version

NORTEL : 920-131 NNCSS - Symposium Express Call Center Installat - Full Version buy, download and review
NORTEL : 920-131 NNCSS - Symposium Express Call Center Installat - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Last updated: 7 Mar 08
In: Business

NORTEL : 920-146 Nortel NNCSS - Symposium Call Center Server 5.0 - Full Version

NORTEL : 920-146 Nortel NNCSS - Symposium Call Center Server 5.0 - Full Version buy, download and review
NORTEL : 920-146 Nortel NNCSS - Symposium Call Center Server 5.0 - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Last updated: 7 Mar 08
In: Business

Nortel Exam 920-106, NNCSS SYMPOSIUM CALL CENTER EXAM - Full Version

Nortel Exam 920-106, NNCSS SYMPOSIUM CALL CENTER EXAM - Full Version buy, download and review
Nortel Exam 920-106, NNCSS SYMPOSIUM CALL CENTER EXAM - Full Version [more]

Download1000 KB   US$ 29.00, EU€ 21.36, GB£ 19.08 		OS: Windows
License: Free to try
Last updated: 7 Mar 08
In: Business
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