Description:

LongClasp Email Router is a powerful and affordable email tracking and routing software solution for businesses and organizations of any size.

It gives us a new approach to email support. It tracks, analyzes, routes and archives all emails between your customers and your representatives. It helps a support team from routing emails from one email account such as support@yourcompany.com to a appropriate member in the team.

• Intellectual routing Each incoming message will been routing to the agent seat who process the question before.
• Keep all emails in context Each message is grouped with all its replies and displayed as a conversation.
• POP3 and web interface Not only web interface, but also POP3 and SMTP supported, give you another choice.
• Tracking all incoming and outgoing email All emails are tracked in the background, accumulate knowledge database automatic.

• Emails are hand out rapidly, this can save the response time to your customers. Enhance the quality of your email support and increase the company impress.
• All incoming and outgoing emails are recorded automatic; build up the knowledge database in your company is easy.
• Emails hand out is automatic without manual effect, this save the manager from burdensome emails works, so that he/she can put more attention to others.
• The professional support will make your company looks bigger since the customers will notice the detailed auto responses, the tracking numbers and other professional information from the support emails.
• Only the server with LongClasp Email Router needs the internet connection, agents` machine need internet connection to receive email no longer. This will be helpful for companies that want to limit the internet usage.

Small Business License: two email accounts and 3 agent seats maximum