preinstalled software

i am havng some trouble with pre install software that came with my laptop.

2 programs are not working:
1. Windows dvd maker
2. Pc Diagnostic tool

Windows dvd maker:
when i try to add a avi file. it comes up with windows dvd maker has stopped
working and freezes and then i close the program and this window comes up:

COM Surrogate has stopped working
A problem caused the program to stop working correctly. Windows will close
the program and notify you if a solution is available.


Pc Diagnostic tool comes up with this error:
Unhandled exception has occurred in a component in your application. if you
click continue, the application will ignore this error and attempt to
continue.

Exception from HRESULT: 0xE0434F4D

if i click continue it comes up with file not found but it doesnt say what
file.
then it comes up with A dynamic link library (DLL) initialization routine
failed. (exception from HRESULT: 0x8007045A).

and then it freezers when pc diagnostics comes up on the screen.

How can i fix these two problems as they are preinstalled. i dont have
individual software to unistall and reinstall the programs.

Problems with packaged software should be addressed by the computer
manufacturer.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)



"mlvc" <mlvc DeleteThis @discussions.microsoft.com> wrote in message
news:D1EE4F7A-A2A0-4391-B04A-35ED65100B7D@microsoft.com...
>i am havng some trouble with pre install software that came with my laptop.
>
> 2 programs are not working:
> 1. Windows dvd maker
> 2. Pc Diagnostic tool
>
> Windows dvd maker:
> when i try to add a avi file. it comes up with windows dvd maker has
> stopped
> working and freezes and then i close the program and this window comes up:
>
> COM Surrogate has stopped working
> A problem caused the program to stop working correctly. Windows will close
> the program and notify you if a solution is available.
>
>
> Pc Diagnostic tool comes up with this error:
> Unhandled exception has occurred in a component in your application. if
> you
> click continue, the application will ignore this error and attempt to
> continue.
>
> Exception from HRESULT: 0xE0434F4D
>
> if i click continue it comes up with file not found but it doesnt say what
> file.
> then it comes up with A dynamic link library (DLL) initialization routine
> failed. (exception from HRESULT: 0x8007045A).
>
> and then it freezers when pc diagnostics comes up on the screen.
>
> How can i fix these two problems as they are preinstalled. i dont have
> individual software to unistall and reinstall the programs.