Can't open attachments in Windows Mail after message is sent

Hi PA

Done that. Uninstalled McAfee completely and got the message "Clean Up
Successful".

So, basically I have done everything that you advised: Disbled scanning of
outgoing and incoming mails from Trend Micro, disabled the Anti-Spam filter
from TMIS, and removed McAfee completely.

Is IE8 worth reinstalling now from the Update icon? Having said that, will
viewing DOC attachments from the Sent folder be possible now AFTER sending
the email?

Dave



"PA Bear [MS MVP]" wrote:

> My apologies: I neglected to include a link to the McAfee tool in my
> previous post.
>
> 1. Download the McAfee Consumer Products Removal too, saving it to your
> desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 (ignore
> Steps #1 and #3)
>
> 2. Close all open applications (i.e., anything with an icon on the taskbar).
>
> 3. Right-click on the file you saved in #1 above (i.e., MCPR.EXE) & select
> Run as Administrator. Don't touch your keyboard until the run completes,
> then reboot twice.
> --
> ~PA Bear
>
>
> Dave wrote:
> > Hi PA
> >
> > Thanks.
> >
> > Yeah, I have disabled both email scanning (outgoing and incoming) and also
> > the Anti-Spam filter from Trend Micro.
> >
> > However, I am not sure whether McAfee has been fully uninstalled from my
> > system. I typed in McAfee Products Consumer Removal Tool in the address
> > bar
> > and that opened a whole lot of options but what I gathered from there is
> > that I have to first activate my McAfee subscription before uninstalling
> > it. How do I do that? McAfee came preinstalled in my Dell computer and if
> > I
> > reinstall the original CD that will put the computer back to the original
> > factory settings and I will lose all the updates for everything that is
> > there for over one year now.
> >
> > Dave
> >
> >>> ...I was a bit apprehensive about turning off the
> >>> scanning for both outgoing and incoming mails
> >>
> >> Nonsense. Even Symantec says email scanning's not necessary:
> >>
> >> <QP>
> >> Disabling Email Scanning does not leave you unprotected against viruses
> >> that are distributed as email attachments. Norton AntiVirus Auto-Protect
> >> scans incoming files as they are saved to your hard drive, including
> >> email
> >> and email attachments. Email Scanning is just another layer on top of
> >> this. To make sure that Auto-Protect is providing the maximum protection,
> >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
> >> have the most recent virus definitions.
> >> </QP>
> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
> >>
> >> Why you don't need your anti-virus to scan your email
> >> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
> >>
> >> => I still would strongly recommend disabling email scanning and TM
> >> Anti-Spam, as well as downloading/running the McAfee removal tool!
> >>
> >>> ...Do you think Microsoft has now
> >>> addressed the issue and come out with a more recent update of IE8?
> >>
> >> No, but I believe MS is taking a new tack with the release of IE8: The
> >> version of IE8 made available on & after 23 Jun-09 includes the fixes in
> >> MS09-019/KB969897 (released earlier in June). The version you installed
> >> in
> >> April included the fixes in MS09-014/KB963027 (released earlier in
> >> April).
> >>
> >> [In case you're wondering, MS09-019/KB969897 supersedes
> >> MS09-014/KB963027.]
> >>
> >> When you upgrade WinXP to IE7, you install one (1) version of it, then
> >> Windows Update offers the most-recent Cumulative Security Update for IE
> >> upon reboot.
> >>
> >>
> >>
> >> Dave wrote:
> >>> Hi PA
> >>>
> >>> Thanks for all the help. I was a bit apprehensive about turning off the
> >>> scanning for both outgoing and incoming mails (particularly the incoming
> >>> mails), as my kids also use my computer. They are small and might forget
> >>> the
> >>> security procedure of first transferring the file to the desktop and
> >>> then
> >>> scanning it there with the antivirus program. In such a case my computer
> >>> would be at a grave risk.
> >>>
> >>> I therefore took Gary VanderMolen's advice, uninstalled IE8 and have now
> >>> reverted back to IE7. All the problems have disappeared now and things
> >>> are
> >>> fine as before. I sent myself a test email with a DOC attachment and I
> >>> can
> >>> now open the attachment both in the Sent folder and also in my Inbox -
> >>> something that I was unable to do when I followed your instructions
> >>> yesterday when I had IE8.
> >>>
> >>> I would like to share an interesting piece of information: As soon as I
> >>> uninstalled IE8 and went back to IE7 I received an update message saying
> >>> IE8
> >>> was available for download. The date of publication of the update is
> >>> given
> >>> as 23 June 2009. I had previously installed IE8 on 24 April. The
> >>> publication
> >>> date of the IE8 update NOW is 23 JUNE 2009. Do you think Microsoft has
> >>> now
> >>> addressed the issue and come out with a more recent update of IE8?
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>>> 4) My anti-virus program is configured to scan both outgoing and
> >>>>> incoming
> >>>>> mail.
> >>>>
> >>>> Disable this feature, please. It may be causing the problem and it's a
> >>>> redundant function:
> >>>>
> >>>> Why you don't need your anti-virus to scan your email
> >>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
> >>>>
> >>>> OT Tip: Also disable the Anti-Spam component of TMIS (Trend Micro
> >>>> Internet
> >>>> Security). Windows Mail does NOT play nice with such anti-spam
> >>>> applications.
> >>>>
> >>>>
> >>>>> 7) I have Trend Micro Internet Security Pro 2009 antivirus program
> >>>>> installed
> >>>>> in my computer. It is current and the licence is going to expire in
> >>>>> May
> >>>>> next
> >>>>> year. I am not sure whether it is supported in Internet Explorer 8.
> >>>>
> >>>> When IE8 was released on 19 March 2009, no version of TMIS or any other
> >>>> Trend Micro application was supported in IE8. IIRC, a recent TMIS
> >>>> update
> >>>> (or possibly a v2009 engine upgrade) addressed this. Independent of
> >>>> your
> >>>> very specific attachment problem, contant TM Support and make sure
> >>>> you're
> >>>> running the most-recent version of TMIS 2009 Pro.
> >>>>
> >>>>> I am NOT SURE if Trend Micro was active when I installed IE8 (I do
> >>>>> not
> >>>>> remember).
> >>>>
> >>>> Although all TMIS components should have been disabled prior to
> >>>> installing
> >>>> IE8, your answers suggest that this has nothing to do with your very
> >>>> specific attachment problem.
> >>>>
> >>>>> 9) Yes, a McAfee trial version was on this computer when I bought it
> >>>>> last
> >>>>> year. The trial version was for 30 days but I uninstalled it before
> >>>>> the
> >>>>> 30
> >>>>> day trial period ran out before installing Trend Micro Internet
> >>>>> Security
> >>>>> Pro
> >>>>> 2008.
> >>>>
> >>>> However, the above may have something to do with your problem: McAfee
> >>>> (and
> >>>> Norton) applications are notorious for not uninstalling "cleanly." If
> >>>> you've not done so already:
> >>>>
> >>>> 1. Download the McAfee Consumer Products Removal too, saving it to your
> >>>> desktop.
> >>>>
> >>>> 2. Close all open applications (i.e., anything with an icon on the
> >>>> taskbar).
> >>>>
> >>>> 3. Right-click on the file you saved in #1 above (i.e., MCPR.EXE) &
> >>>> select
> >>>> Run as Administrator. Don't touch your keyboard until the run
> >>>> completes,
> >>>> then reboot twice.
> >>>>
> >>>> SUMMARY: Disable TMIS email scanning (and anti-spam), download/run the
> >>>> McAfee removal tool, & see if the behavior persists afterward.
> >>>>
> >>>> --
> >>>> ~PA Bear
> >>>>
> >>>>
> >>>> Dave wrote:
> >>>>> Hi
> >>>>>
> >>>>> Thanks for your response.
> >>>>>
> >>>>> To answer your questions one by one:
> >>>>>
> >>>>> 1) This behaviour is occurring in Windows Mail Sent Items folder (not
> >>>>> Outlook) since Windows Mail is my default mail client. (I do have
> >>>>> Outlook
> >>>>> in
> >>>>> my computer which automatically got installed when I installed Office
> >>>>> 2007
> >>>>> but I have not activated Outlook. It must be lurking somewhere in the
> >>>>> background waiting to be activated).
> >>>>>
> >>>>> 2) I saved my CV (a Doc file) on my hard drive. Then I opened Windows
> >>>>> Mail,
> >>>>> went to Create Mail, clicked on the Atachment icon, browsed for my CV
> >>>>> in
> >>>>> my
> >>>>> hard drive, and clicked on the file. It automatically got attached on
> >>>>> the
> >>>>> New Message that I was creating on Create Mail.
> >>>>>
> >>>>> 3) This problem has started after I had installed IE8.
> >>>>>
> >>>>> 4) My anti-virus program is configured to scan both outgoing and
> >>>>> incoming
> >>>>> mail.
> >>>>>
> >>>>> 5) Yes, I am able to open all attachments that others send me.
> >>>>>
> >>>>> 6) This is something I did not think about before but I tried it on
> >>>>> myself
> >>>>> just now. I sent myself an email with a DOC attachment, and then
> >>>>> another
> >>>>> email with a Plain Text attachment. Same result in both cases. I am
> >>>>> unable
> >>>>> to view the attachments in my Inbox after receiving the emails,
> >>>>> although
> >>>>> I
> >>>>> was able to view both the attachments before I sent them to myself.
> >>>>>
> >>>>> 7) I have Trend Micro Internet Security Pro 2009 antivirus program
> >>>>> installed
> >>>>> in my computer. It is current and the licence is going to expire in
> >>>>> May
> >>>>> next
> >>>>> year. I am not sure whether it is supported in Internet Explorer 8.
> >>>>> Windows
> >>>>> Defender is inactivated (Trend Micro has done that to avoid
> >>>>> conflicts).
> >>>>> I
> >>>>> do
> >>>>> not have any third-party firewall. (Trend Micro's firewall is the only
> >>>>> one
> >>>>> that I am using).
> >>>>>
> >>>>> I am NOT SURE if Trend Micro was active when I installed IE8 (I do
> >>>>> not
> >>>>> remember).
> >>>>>
> >>>>> 9) Yes, a McAfee trial version was on this computer when I bought it
> >>>>> last
> >>>>> year. The trial version was for 30 days but I uninstalled it before
> >>>>> the
> >>>>> 30
> >>>>> day trial period ran out before installing Trend Micro Internet
> >>>>> Security
> >>>>> Pro
> >>>>> 2008.
> >>>>>
> >>>>> I hope that answere all your questions.
> >>>>>
> >>>>> PA Bear wrote:
> >>>>>> Since you mention Office 2007 in your post(s), please confirm that
> >>>>>> you're
> >>>>>> seeing this behavior when opening your copy of the message in Windows
> >>>>>> Mail's (not Outlook's) Sent Items folder.
> >>>>>>
> >>>>>>> I made my CV on Office 2007 and attached it to the email on Windows
> >>>>>>> Mail.
> >>>>>>
> >>>>>> Did you use Word's "Send a copy to" or "Send to" function to send the
> >>>>>> email
> >>>>>> or did you save the CV (a DOC file, I assume) to your hard-drive and
> >>>>>> then
> >>>>>> attach it to a New Message?
> >>>>>>
> >>>>>> When did you first encounter this behavior (e.g., immediately after
> >>>>>> you
> >>>>>> installed IE8)?
> >>>>>>
> >>>>>> Is your anti-virus application (see below) configured to scan
> >>>>>> outgoing
> >>>>>> and
> >>>>>> incoming mail?
> >>>>>>
> >>>>>> Are you able to open any/all attachments someone else has sent to
> >>>>>> you?
> >>>>>>
> >>>>>> If you send yourself an email with a DOC attachment, can you open it
> >>>>>> after
> >>>>>> it arrives in your inbox?
> >>>>>>
> >>>>>> What anti-virus application or security suite is installed, is your
> >>>>>> subscription current, and is it supported in IE8? What anti-spyware
> >>>>>> applications (other than Defender)? What third-party firewall (if
> >>>>>> any)?
> >>>>>> Were any of these applications running in the background when you
> >>>>>> installed

I also have problems with attachments that people are having with Windows
Mail and IE 8.

I also installed IE 8 before it was released; that is, I installed a beta
version of IE 8. I had so many problems that I uninstalled it but one
problem continued to occur after I reverted back to IE 7. Fortunately when
IE was released the problems went away. Except apparently I encountered the
problem with attachments. I did not notice it as a problem until I read many
messages here reporting the problem. I don't get enough attachments to be
concerned but I am interested in diagnosing the problem if it helps others.
The point I am getting to is that installation of an early version of IE 8
might be the cause for those of us that have the problem. Probably not,
since there seem to be too many people that did not install IE 8 early but
it might a partial explanation.



"Dave" <Dave.RemoveThis@discussions.microsoft.com> wrote in message
news:DBE75F63-2A69-4639-9218-0D7801CF38BD@microsoft.com...
> Thanks for the information, Gary
> --
> Dave
>
>
> "Gary VanderMolen" wrote:
>
>> You initially downloaded IE8 before it was offered through Windows
>> Update.
>> Windows Update began pushing IE8 on 23 June. It is not a fixed version.
>> I assure you, we would let people know if and when a fixed IE8 is
>> available.
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Dave" <Dave.RemoveThis@discussions.microsoft.com> wrote in message
>> news:A61BC51F-6711-403B-B44B-74C15B910F0F@microsoft.com...
>> > I would like to share an interesting piece of information: As soon as I
>> > uninstalled IE8 and went back to IE7 I received an update message
>> > saying IE8
>> > was available for download. The date of publication of the update is
>> > given as
>> > 23 June 2009. I had previously installed IE8 on 24 April. The
>> > publication
>> > date of the IE8 update NOW is 23 JUNE 2009. Do you think Microsoft has
>> > now
>> > addressed the issue and come out with a more recent update of IE8?
>> >
>> > Dave
>>

You're very welcome, Dave.

--
Gary VanderMolen, MS-MVP (Mail)


"Dave" <Dave DeleteThis @discussions.microsoft.com> wrote in message news:DBE75F63-2A69-4639-9218-0D7801CF38BD@microsoft.com...
> Thanks for the information, Gary
> --
> Dave
>
>
> "Gary VanderMolen" wrote:
>
>> You initially downloaded IE8 before it was offered through Windows Update.
>> Windows Update began pushing IE8 on 23 June. It is not a fixed version.
>> I assure you, we would let people know if and when a fixed IE8 is available.
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Dave" <Dave DeleteThis @discussions.microsoft.com> wrote in message news:A61BC51F-6711-403B-B44B-74C15B910F0F@microsoft.com...
>> > I would like to share an interesting piece of information: As soon as I
>> > uninstalled IE8 and went back to IE7 I received an update message saying IE8
>> > was available for download. The date of publication of the update is given as
>> > 23 June 2009. I had previously installed IE8 on 24 April. The publication
>> > date of the IE8 update NOW is 23 JUNE 2009. Do you think Microsoft has now
>> > addressed the issue and come out with a more recent update of IE8?
>> >
>> > Dave
>>

My personal recommendations include:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, double-click on the saved file.

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Dave wrote:
> Hi PA
>
> Done that. Uninstalled McAfee completely and got the message "Clean Up
> Successful".
>
> So, basically I have done everything that you advised: Disbled scanning of
> outgoing and incoming mails from Trend Micro, disabled the Anti-Spam
> filter
> from TMIS, and removed McAfee completely.
>
> Is IE8 worth reinstalling now from the Update icon? Having said that, will
> viewing DOC attachments from the Sent folder be possible now AFTER sending
> the email?
>
> Dave
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> My apologies: I neglected to include a link to the McAfee tool in my
>> previous post.
>>
>> 1. Download the McAfee Consumer Products Removal too, saving it to your
>> desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 (ignore
>> Steps #1 and #3)
>>
>> 2. Close all open applications (i.e., anything with an icon on the
>> taskbar).
>>
>> 3. Right-click on the file you saved in #1 above (i.e., MCPR.EXE) &
>> select
>> Run as Administrator. Don't touch your keyboard until the run completes,
>> then reboot twice.
>> --
>> ~PA Bear
>>
>>
>> Dave wrote:
>>> Hi PA
>>>
>>> Thanks.
>>>
>>> Yeah, I have disabled both email scanning (outgoing and incoming) and
>>> also
>>> the Anti-Spam filter from Trend Micro.
>>>
>>> However, I am not sure whether McAfee has been fully uninstalled from my
>>> system. I typed in McAfee Products Consumer Removal Tool in the address
>>> bar
>>> and that opened a whole lot of options but what I gathered from there is
>>> that I have to first activate my McAfee subscription before uninstalling
>>> it. How do I do that? McAfee came preinstalled in my Dell computer and
>>> if
>>> I
>>> reinstall the original CD that will put the computer back to the
>>> original
>>> factory settings and I will lose all the updates for everything that is
>>> there for over one year now.
>>>
>>> Dave
>>>
>>>>> ...I was a bit apprehensive about turning off the
>>>>> scanning for both outgoing and incoming mails
>>>>
>>>> Nonsense. Even Symantec says email scanning's not necessary:
>>>>
>>>> <QP>
>>>> Disabling Email Scanning does not leave you unprotected against viruses
>>>> that are distributed as email attachments. Norton AntiVirus
>>>> Auto-Protect
>>>> scans incoming files as they are saved to your hard drive, including
>>>> email
>>>> and email attachments. Email Scanning is just another layer on top of
>>>> this. To make sure that Auto-Protect is providing the maximum
>>>> protection,
>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
>>>> you
>>>> have the most recent virus definitions.
>>>> </QP>
>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>>>>
>>>> Why you don't need your anti-virus to scan your email
>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>>>
>>>> => I still would strongly recommend disabling email scanning and TM
>>>> Anti-Spam, as well as downloading/running the McAfee removal tool!
>>>>
>>>>> ...Do you think Microsoft has now
>>>>> addressed the issue and come out with a more recent update of IE8?
>>>>
>>>> No, but I believe MS is taking a new tack with the release of IE8: The
>>>> version of IE8 made available on & after 23 Jun-09 includes the fixes
>>>> in
>>>> MS09-019/KB969897 (released earlier in June). The version you
>>>> installed
>>>> in
>>>> April included the fixes in MS09-014/KB963027 (released earlier in
>>>> April).
>>>>
>>>> [In case you're wondering, MS09-019/KB969897 supersedes
>>>> MS09-014/KB963027.]
>>>>
>>>> When you upgrade WinXP to IE7, you install one (1) version of it, then
>>>> Windows Update offers the most-recent Cumulative Security Update for IE
>>>> upon reboot.
>>>>
>>>>
>>>>
>>>> Dave wrote:
>>>>> Hi PA
>>>>>
>>>>> Thanks for all the help. I was a bit apprehensive about turning off
>>>>> the
>>>>> scanning for both outgoing and incoming mails (particularly the
>>>>> incoming
>>>>> mails), as my kids also use my computer. They are small and might
>>>>> forget
>>>>> the
>>>>> security procedure of first transferring the file to the desktop and
>>>>> then
>>>>> scanning it there with the antivirus program. In such a case my
>>>>> computer
>>>>> would be at a grave risk.
>>>>>
>>>>> I therefore took Gary VanderMolen's advice, uninstalled IE8 and have
>>>>> now
>>>>> reverted back to IE7. All the problems have disappeared now and things
>>>>> are
>>>>> fine as before. I sent myself a test email with a DOC attachment and I
>>>>> can
>>>>> now open the attachment both in the Sent folder and also in my Inbox -
>>>>> something that I was unable to do when I followed your instructions
>>>>> yesterday when I had IE8.
>>>>>
>>>>> I would like to share an interesting piece of information: As soon as
>>>>> I
>>>>> uninstalled IE8 and went back to IE7 I received an update message
>>>>> saying
>>>>> IE8
>>>>> was available for download. The date of publication of the update is
>>>>> given
>>>>> as 23 June 2009. I had previously installed IE8 on 24 April. The
>>>>> publication
>>>>> date of the IE8 update NOW is 23 JUNE 2009. Do you think Microsoft has
>>>>> now
>>>>> addressed the issue and come out with a more recent update of IE8?
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>>> 4) My anti-virus program is configured to scan both outgoing and
>>>>>>> incoming
>>>>>>> mail.
>>>>>>
>>>>>> Disable this feature, please. It may be causing the problem and it's
>>>>>> a
>>>>>> redundant function:
>>>>>>
>>>>>> Why you don't need your anti-virus to scan your email
>>>>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>>>>>
>>>>>> OT Tip: Also disable the Anti-Spam component of TMIS (Trend Micro
>>>>>> Internet
>>>>>> Security). Windows Mail does NOT play nice with such anti-spam
>>>>>> applications.
>>>>>>
>>>>>>
>>>>>>> 7) I have Trend Micro Internet Security Pro 2009 antivirus program
>>>>>>> installed
>>>>>>> in my computer. It is current and the licence is going to expire in
>>>>>>> May
>>>>>>> next
>>>>>>> year. I am not sure whether it is supported in Internet Explorer 8.
>>>>>>
>>>>>> When IE8 was released on 19 March 2009, no version of TMIS or any
>>>>>> other
>>>>>> Trend Micro application was supported in IE8. IIRC, a recent TMIS
>>>>>> update
>>>>>> (or possibly a v2009 engine upgrade) addressed this. Independent of
>>>>>> your
>>>>>> very specific attachment problem, contant TM Support and make sure
>>>>>> you're
>>>>>> running the most-recent version of TMIS 2009 Pro.
>>>>>>
>>>>>>> I am NOT SURE if Trend Micro was active when I installed IE8 (I
>>>>>>> do
>>>>>>> not
>>>>>>> remember).
>>>>>>
>>>>>> Although all TMIS components should have been disabled prior to
>>>>>> installing
>>>>>> IE8, your answers suggest that this has nothing to do with your very
>>>>>> specific attachment problem.
>>>>>>
>>>>>>> 9) Yes, a McAfee trial version was on this computer when I bought it
>>>>>>> last
>>>>>>> year. The trial version was for 30 days but I uninstalled it before
>>>>>>> the
>>>>>>> 30
>>>>>>> day trial period ran out before installing Trend Micro Internet
>>>>>>> Security
>>>>>>> Pro
>>>>>>> 2008.
>>>>>>
>>>>>> However, the above may have something to do with your problem: McAfee
>>>>>> (and
>>>>>> Norton) applications are notorious for not uninstalling "cleanly."
>>>>>> If
>>>>>> you've not done so already:
>>>>>>
>>>>>> 1. Download the McAfee Consumer Products Removal too, saving it to
>>>>>> your
>>>>>> desktop.
>>>>>>
>>>>>> 2. Close all open applications (i.e., anything with an icon on the
>>>>>> taskbar).
>>>>>>
>>>>>> 3. Right-click on the file you saved in #1 above (i.e., MCPR.EXE) &
>>>>>> select
>>>>>> Run as Administrator. Don't touch your keyboard until the run
>>>>>> completes,
>>>>>> then reboot twice.
>>>>>>
>>>>>> SUMMARY: Disable TMIS email scanning (and anti-spam), download/run
>>>>>> the
>>>>>> McAfee removal tool, & see if the behavior persists afterward.
>>>>>>
>>>>>> --
>>>>>> ~PA Bear
>>>>>>
>>>>>>
>>>>>> Dave wrote:
>>>>>>> Hi
>>>>>>>
>>>>>>> Thanks for your response.
>>>>>>>
>>>>>>> To answer your questions one by one:
>>>>>>>
>>>>>>> 1) This behaviour is occurring in Windows Mail Sent Items folder
>>>>>>> (not
>>>>>>> Outlook) since Windows Mail is my default mail client. (I do have
>>>>>>> Outlook
>>>>>>> in
>>>>>>> my computer which automatically got installed when I installed
>>>>>>> Office
>>>>>>> 2007
>>>>>>> but I have not activated Outlook. It must be lurking somewhere in
>>>>>>> the
>>>>>>> background waiting to be activated).
>>>>>>>
>>>>>>> 2) I saved my CV (a Doc file) on my hard drive. Then I opened
>>>>>>> Windows
>>>>>>> Mail,
>>>>>>> went to Create Mail, clicked on the Atachment icon, browsed for my
>>>>>>> CV
>>>>>>> in
>>>>>>> my
>>>>>>> hard drive, and clicked on the file. It automatically got attached
>>>>>>> on
>>>>>>> the
>>>>>>> New Message that I was creating on Create Mail.
>>>>>>>
>>>>>>> 3) This problem has started after I had installed IE8.
>>>>>>>
>>>>>>> 4) My anti-virus program is configured to scan both outgoing and
>>>>>>> incoming
>>>>>>> mail.
>>>>>>>
>>>>>>> 5) Yes, I am able to open all attachments that others send me.
>>>>>>>
>>>>>>> 6) This is something I did not think about before but I tried it on
>>>>>>> myself
>>>>>>> just now. I sent myself an email with a DOC attachment, and then
>>>>>>> another
>>>>>>> email with a Plain Text attachment. Same result in both cases. I am
>>>>>>> unable
>>>>>>> to view the attachments in my Inbox after receiving the emails,
>>>>>>> although
>>>>>>> I
>>>>>>> was able to view both the attachments before I sent them to myself.
>>>>>>>
>>>>>>> 7) I have Trend Micro Internet Security Pro 2009 antivirus program
>>>>>>> installed
>>>>>>> in my computer. It is current and the licence is going to expire in
>>>>>>> May
>>>>>>> next
>>>>>>> year. I am not sure whether it is supported in Internet Explorer 8.
>>>>>>> Windows
>>>>>>> Defender is inactivated (Trend Micro has done that to avoid
>>>>>>> conflicts).
>>>>>>> I
>>>>>>> do
>>>>>>> not have any third-party firewall. (Trend Micro's firewall is the
>>>>>>> only
>>>>>>> one
>>>>>>> that I am using).
>>>>>>>
>>>>>>> I am NOT SURE if Trend Micro was active when I installed IE8 (I
>>>>>>> do
>>>>>>> not
>>>>>>> remember).
>>>>>>>
>>>>>>> 9) Yes, a McAfee trial version was on this computer when I bought it
>>>>>>> last
>>>>>>> year. The trial version was for 30 days but I uninstalled it before
>>>>>>> the
>>>>>>> 30
>>>>>>> day trial period ran out before installing Trend Micro Internet
>>>>>>> Security
>>>>>>> Pro
>>>>>>> 2008.
>>>>>>>
>>>>>>> I hope that answere all your questions.
>>>>>>>
>>>>>>> PA Bear wrote:
>>>>>>>> Since you mention Office 2007 in your post(s), please confirm that
>>>>>>>> you're
>>>>>>>> seeing this behavior when opening your copy of the message in
>>>>>>>> Windows
>>>>>>>> Mail's (not Outlook's) Sent Items folder.
>>>>>>>>
>>>>>>>>> I made my CV on Office 2007 and attached it to the email on
>>>>>>>>> Windows
>>>>>>>>> Mail.
>>>>>>>>
>>>>>>>> Did you use Word's "Send a copy to" or "Send to" function to send
>>>>>>>> the
>>>>>>>> email
>>>>>>>> or did you save the CV (a DOC file, I assume) to your hard-drive
>>>>>>>> and
>>>>>>>> then
>>>>>>>> attach it to a New Message?
>>>>>>>>
>>>>>>>> When did you first encounter this behavior (e.g., immediately after
>>>>>>>> you
>>>>>>>> installed IE8)?
>>>>>>>>
>>>>>>>> Is your anti-virus application (see below) configured to scan
>>>>>>>> outgoing
>>>>>>>> and
>>>>>>>> incoming mail?
>>>>>>>>
>>>>>>>> Are you able to open any/all attachments someone else has sent to
>>>>>>>> you?
>>>>>>>>
>>>>>>>> If you send yourself an email with a DOC attachment, can you open
>>>>>>>> it
>>>>>>>> after
>>>>>>>> it arrives in your inbox?
>>>>>>>>
>>>>>>>> What anti-virus application or security suite is installed, is your
>>>>>>>> subscription current, and is it supported in IE8? What
>>>>>>>> anti-spyware
>>>>>>>> applications (other than Defender)? What third-party firewall (if
>>>>>>>> any)?
>>>>>>>> Were any of these applications running in the background when you
>>>>>>>> installed

Sam Hobbs wrote:
> I also have problems with attachments that people are having with
> Windows Mail and IE 8.
>
> I also installed IE 8 before it was released; that is, I installed a
> beta version of IE 8. I had so many problems that I uninstalled it
> but one problem continued to occur after I reverted back to IE 7.
> Fortunately when IE was released the problems went away. Except
> apparently I encountered the problem with attachments. I did not
> notice it as a problem until I read many messages here reporting the
> problem. I don't get enough attachments to be concerned but I am
> interested in diagnosing the problem if it helps others. The point I
> am getting to is that installation of an early version of IE 8 might
> be the cause for those of us that have the problem. Probably not,
> since there seem to be too many people that did not install IE 8
> early but it might a partial explanation.

I can not say anything about an "early" version (beta or so).
I only installed IE8 when the final was offered for download.

And I have meanwhile made several new Vista installs from scratch (in my
test machine as well as my main working computer. And I installed the
latest version of IE available for download. In all cases without any
"security" software ever having been installed in the machines.

So I'm pretty sure that an "early" version is not a part of the game.

Rainald

Dave wrote:
> Thanks once again. I will contact the Microsoft office tomorrow and
> find out if they have been able to overcome the problem with IE8.

Pls keep us informed on the reaction of MS.

TIA
Rainald

Hi Rainald

Spoke to Microsoft about issues relating to IE8. They feigned ignorance
about any problems with IE8 until I told them to go Microsoft Communities and
read all the posts that are there.

The Microsoft person then said that she would pass on my complaint to her
manager. Probably it might be their routine way of dismissing me off.

I will follow it up after a day or two.

Regards

Dave



"Rainald Taesler" wrote:

> Dave wrote:
> > Thanks once again. I will contact the Microsoft office tomorrow and
> > find out if they have been able to overcome the problem with IE8.
>
> Pls keep us informed on the reaction of MS.
>
> TIA
> Rainald
>
>

Dave wrote:
> "Rainald Taesler" wrote:
>> Dave wrote:

>>> Thanks once again. I will contact the Microsoft office tomorrow and
>>> find out if they have been able to overcome the problem with IE8.
>>
>> Pls keep us informed on the reaction of MS.
>
> Spoke to Microsoft about issues relating to IE8. They feigned
> ignorance about any problems with IE8 until I told them to go
> Microsoft Communities and read all the posts that are there.
>
> The Microsoft person then said that she would pass on my complaint to
> her manager. Probably it might be their routine way of dismissing me
> off.
>
> I will follow it up after a day or two.

Thank you so much for your efforts!

We can only hope that someday the issue if this bug may be escalated
high enough.

Maybe OneNote the end we will receive a reply if the sort Gary fears to
receive (MS won't care because WinMail has been deprecated).
But even that would at least be an answer!

Thanks again
Rainald