"The older version of quicktime cannot be uninstalled. ple..

I ran into this with one PC - it was three or so Quicktime registry keys
that defied deletion or modification. I did everything I could to take
ownership, get permissions, put on blindfolds.... nothing would work.
Booted to safe mode as admin, nada. Booted with BartPE, still could not
delete those b*&&^%s.

Finally ended up wiping the machine and installing from fresh (it had a
couple other issues as well, so I had multiple reasons to take such a
drastic step.)

Val
"Patrick Keenan" <test.RemoveThis@dev.null> wrote in message
news:%23nOH9MaGHHA.2128@TK2MSFTNGP03.phx.gbl...
> "pixeyness" <pixeyness.RemoveThis@discussions.microsoft.com> wrote in message
> news:C3140FA0-3BA3-4CCC-97C4-04F7174DEA2A@microsoft.com...
>>I have been trying for3 or 4 weeks to install itunes but each time I get a
>> msg :
>> The older version of quicktime cannot be uninstalled. Please contant
>> support personel.
>> Have searched registry for all files named quicktime, quicktime.msi
>> itunes.msi
>> It does not show up in add/ remove list
>> tried the microsoft installer cleanup utility, again nothing
>>
>> Help desperately needed. Thank you
>
> What did Apple support say?
>
> Make sure that all the relevant files and folders are actually gone.
>
> -pk
>

How can I know if all the relevant files and folders are gone?

"Patrick Keenan" wrote:

> "pixeyness" <pixeyness RemoveThis @discussions.microsoft.com> wrote in message
> news:C3140FA0-3BA3-4CCC-97C4-04F7174DEA2A@microsoft.com...
> >I have been trying for3 or 4 weeks to install itunes but each time I get a
> > msg :
> > The older version of quicktime cannot be uninstalled. Please contant
> > support personel.
> > Have searched registry for all files named quicktime, quicktime.msi
> > itunes.msi
> > It does not show up in add/ remove list
> > tried the microsoft installer cleanup utility, again nothing
> >
> > Help desperately needed. Thank you
>
> What did Apple support say?
>
> Make sure that all the relevant files and folders are actually gone.
>
> -pk
>
>
>

I haven't figured out the answer to that yet, The last time I looked I saw
some 1130 items in the Registry for Quicktime and that's more than I wanted
to cope with.

Like you, I'd appreciate help with this.

Steven

"pixeyness" wrote:

> How can I know if all the relevant files and folders are gone?
>
> "Patrick Keenan" wrote:
>
> > "pixeyness" <pixeyness.DeleteThis@discussions.microsoft.com> wrote in message
> > news:C3140FA0-3BA3-4CCC-97C4-04F7174DEA2A@microsoft.com...
> > >I have been trying for3 or 4 weeks to install itunes but each time I get a
> > > msg :
> > > The older version of quicktime cannot be uninstalled. Please contant
> > > support personel.
> > > Have searched registry for all files named quicktime, quicktime.msi
> > > itunes.msi
> > > It does not show up in add/ remove list
> > > tried the microsoft installer cleanup utility, again nothing
> > >
> > > Help desperately needed. Thank you
> >
> > What did Apple support say?
> >
> > Make sure that all the relevant files and folders are actually gone.
> >
> > -pk
> >
> >
> >

Steven,

Try this:

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Steven Horn" <StevenHorn.RemoveThis@discussions.microsoft.com> wrote in message news:2944483E-2EFD-4214-9AF3-A395345830B4@microsoft.com...
I haven't figured out the answer to that yet, The last time I looked I saw
some 1130 items in the Registry for Quicktime and that's more than I wanted
to cope with.

Like you, I'd appreciate help with this.

Steven

"pixeyness" wrote:

> How can I know if all the relevant files and folders are gone?
>
> "Patrick Keenan" wrote:
>
> > "pixeyness" <pixeyness.RemoveThis@discussions.microsoft.com> wrote in message
> > news:C3140FA0-3BA3-4CCC-97C4-04F7174DEA2A@microsoft.com...
> > >I have been trying for3 or 4 weeks to install itunes but each time I get a
> > > msg :
> > > The older version of quicktime cannot be uninstalled. Please contant
> > > support personel.
> > > Have searched registry for all files named quicktime, quicktime.msi
> > > itunes.msi
> > > It does not show up in add/ remove list
> > > tried the microsoft installer cleanup utility, again nothing
> > >
> > > Help desperately needed. Thank you
> >
> > What did Apple support say?
> >
> > Make sure that all the relevant files and folders are actually gone.
> >
> > -pk
> >
> >
> >

Ramesh.

I found the utility through another forum and it seems to have dome the
trick, I will report back after I reinstall QuickTime.

Steven

"Ramesh, MS-MVP" wrote:

> Steven,
>
> Try this:
>
> Description of the Windows Installer CleanUp Utility:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
>
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Steven Horn" <StevenHorn.TakeThisOut@discussions.microsoft.com> wrote in message news:2944483E-2EFD-4214-9AF3-A395345830B4@microsoft.com...
> I haven't figured out the answer to that yet, The last time I looked I saw
> some 1130 items in the Registry for Quicktime and that's more than I wanted
> to cope with.
>
> Like you, I'd appreciate help with this.
>
> Steven
>
> "pixeyness" wrote:
>
> > How can I know if all the relevant files and folders are gone?
> >
> > "Patrick Keenan" wrote:
> >
> > > "pixeyness" <pixeyness.TakeThisOut@discussions.microsoft.com> wrote in message
> > > news:C3140FA0-3BA3-4CCC-97C4-04F7174DEA2A@microsoft.com...
> > > >I have been trying for3 or 4 weeks to install itunes but each time I get a
> > > > msg :
> > > > The older version of quicktime cannot be uninstalled. Please contant
> > > > support personel.
> > > > Have searched registry for all files named quicktime, quicktime.msi
> > > > itunes.msi
> > > > It does not show up in add/ remove list
> > > > tried the microsoft installer cleanup utility, again nothing
> > > >
> > > > Help desperately needed. Thank you
> > >
> > > What did Apple support say?
> > >
> > > Make sure that all the relevant files and folders are actually gone.
> > >
> > > -pk
> > >
> > >
> > >
>

Ramesh,

I already indicated yesterday that I ran the utility with apparent success
and this evening I installed QuickTime 7.1.3 without any problem whatsoever.
I am now a happy camper.

If Pixeyness is still following this thread, he or she should be happy.

Take care,

Steven

"Ramesh, MS-MVP" wrote:

> Steven,
>
> Try this:
>
> Description of the Windows Installer CleanUp Utility:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
>
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Steven Horn" <StevenHorn.TakeThisOut@discussions.microsoft.com> wrote in message news:2944483E-2EFD-4214-9AF3-A395345830B4@microsoft.com...
> I haven't figured out the answer to that yet, The last time I looked I saw
> some 1130 items in the Registry for Quicktime and that's more than I wanted
> to cope with.
>
> Like you, I'd appreciate help with this.
>
> Steven

Thanks for the update, Steven. Glad all is working fine now.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Steven Horn" <StevenHorn.RemoveThis@discussions.microsoft.com> wrote in message news:32631FD9-A59E-4437-86C7-7CEFC5723CCA@microsoft.com...
Ramesh,

I already indicated yesterday that I ran the utility with apparent success
and this evening I installed QuickTime 7.1.3 without any problem whatsoever.
I am now a happy camper.

If Pixeyness is still following this thread, he or she should be happy.

Take care,

Steven