Did you try uninstalling and reinstalling, using updated drivers from the HP
website?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows
"Amy" <Amy.RemoveThis@discussions.microsoft.com> wrote in message
news:E220A65D-4DC7-4E33-8243-93AA67C7DA47@microsoft.com...
> How do I get my scanner to work? It says scanner failure. Also the
> printer
> shows on my computer but when I try to scan something it doesn't work.
> --
> ARK