crash

Thank you both for your response. I was able to go into the event viewer,
but there were no error or warning notices. I rebooted the computer and
began to run TurboTax again and of course it crashed.

I went back into the event viewer, and there was still no warning or error
reports.

where a might go from here?

Thanks again.

<jeffreyi DeleteThis @bellsouth.net> wrote in message
news:Tuxmj.58366$Mu4.17884@bignews7.bellsouth.net...
> My system crashes whenever I try to load a program which goes through Java
> on Ameritrade and Yahoo. I now bought TurboTax which has crashed as
> well when I try to enter information. I'm not sure if the TurboTax program
> is using Java but the other two online programs are. The TurboTax program
> has been downloaded, and I am not using it online.
>
> Thanks.
>
>
>

Jeffrey

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



jeffreyi DeleteThis @bellsouth.net wrote:
> My system crashes whenever I try to load a program which goes through
> Java on Ameritrade and Yahoo. I now bought TurboTax which has
> crashed as well when I try to enter information. I'm not sure if
> the TurboTax program is using Java but the other two online programs
> are. The TurboTax program has been downloaded, and I am not using it
> online.
> Thanks.

Did you look in the System and Application logs without filters applied?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

JHI wrote:
> Thank you both for your response. I was able to go into the event
> viewer, but there were no error or warning notices. I rebooted the
> computer and began to run TurboTax again and of course it crashed.
>
> I went back into the event viewer, and there was still no warning or
> error reports.
>
> where a might go from here?
>
> Thanks again.
>
> <jeffreyi RemoveThis @bellsouth.net> wrote in message
> news:Tuxmj.58366$Mu4.17884@bignews7.bellsouth.net...
>> My system crashes whenever I try to load a program which goes
>> through Java on Ameritrade and Yahoo. I now bought TurboTax which
>> has crashed as well when I try to enter information. I'm not sure
>> if the TurboTax program is using Java but the other two online
>> programs are. The TurboTax program has been downloaded, and I am
>> not using it online. Thanks.

Thanks Gerry.

When I go in to the event viewer system screen for example. There's a lot of
information lines listed. For example, if I highlight application, and
select action, properties, it shows me the screen that says application
properties and gives choices general and filter. I select filter and under
event types all the boxes are checked. Is this what you mean?

Thanks.

Jeff

"Gerry" <gerry.TakeThisOut@nospam.com> wrote in message
news:%238xgJUEYIHA.1164@TK2MSFTNGP02.phx.gbl...
> Did you look in the System and Application logs without filters applied?
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> JHI wrote:
>> Thank you both for your response. I was able to go into the event
>> viewer, but there were no error or warning notices. I rebooted the
>> computer and began to run TurboTax again and of course it crashed.
>>
>> I went back into the event viewer, and there was still no warning or
>> error reports.
>>
>> where a might go from here?
>>
>> Thanks again.
>>
>> <jeffreyi.TakeThisOut@bellsouth.net> wrote in message
>> news:Tuxmj.58366$Mu4.17884@bignews7.bellsouth.net...
>>> My system crashes whenever I try to load a program which goes
>>> through Java on Ameritrade and Yahoo. I now bought TurboTax which
>>> has crashed as well when I try to enter information. I'm not sure
>>> if the TurboTax program is using Java but the other two online
>>> programs are. The TurboTax program has been downloaded, and I am
>>> not using it online. Thanks.
>
>

Jeff

I am surprised that you are not seeing an Error Report when I would
expect one to be there. As a consequence I am looking for an explanation
because until we get the information from such a Report it is difficult
to find a solution.

Generally I would not filter and would have the Reports listed in date /
time order. For most purposes you are only interested in the Reports
relating to the last two sessions and primarily since the last boot. If
a Report appears since the last boot it can be helpful to examine the
reports from the previous boot to see if it is a recurring error.
Remember a good solution to many problems is simply to restart the
computer. Warning and Error Reports are those most useful when
troubleshooting. I tend to ignore Information Reports.

For simple troubleshooting do not filter.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
JHI wrote:
> Thanks Gerry.
>
> When I go in to the event viewer system screen for example. There's a
> lot of information lines listed. For example, if I highlight
> application, and select action, properties, it shows me the screen
> that says application properties and gives choices general and
> filter. I select filter and under event types all the boxes are
> checked. Is this what you mean?
> Thanks.
>
> Jeff
>
> "Gerry" <gerry DeleteThis @nospam.com> wrote in message
> news:%238xgJUEYIHA.1164@TK2MSFTNGP02.phx.gbl...
>> Did you look in the System and Application logs without filters
>> applied? --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> JHI wrote:
>>> Thank you both for your response. I was able to go into the event
>>> viewer, but there were no error or warning notices. I rebooted the
>>> computer and began to run TurboTax again and of course it crashed.
>>>
>>> I went back into the event viewer, and there was still no warning or
>>> error reports.
>>>
>>> where a might go from here?
>>>
>>> Thanks again.
>>>
>>> <jeffreyi DeleteThis @bellsouth.net> wrote in message
>>> news:Tuxmj.58366$Mu4.17884@bignews7.bellsouth.net...
>>>> My system crashes whenever I try to load a program which goes
>>>> through Java on Ameritrade and Yahoo. I now bought TurboTax which
>>>> has crashed as well when I try to enter information. I'm not sure
>>>> if the TurboTax program is using Java but the other two online
>>>> programs are. The TurboTax program has been downloaded, and I am
>>>> not using it online. Thanks.

Thanks Jerry.
I've tried everything that we discussed. The thing is, I never get the blue
screen. What happens is, my screen just says no signal, digital. I'm
wondering if there's a problem elsewhere. I'm not sure where.
I appreciate the responses that you have given me. Do you have any other
ideas of where I may get some help.
Thank you again.
Jeff
"Gerry" <gerry.RemoveThis@nospam.com> wrote in message
news:e5JPqKNYIHA.2000@TK2MSFTNGP05.phx.gbl...
> Jeff
>
> I am surprised that you are not seeing an Error Report when I would expect
> one to be there. As a consequence I am looking for an explanation because
> until we get the information from such a Report it is difficult to find a
> solution.
>
> Generally I would not filter and would have the Reports listed in date /
> time order. For most purposes you are only interested in the Reports
> relating to the last two sessions and primarily since the last boot. If a
> Report appears since the last boot it can be helpful to examine the
> reports from the previous boot to see if it is a recurring error. Remember
> a good solution to many problems is simply to restart the computer.
> Warning and Error Reports are those most useful when troubleshooting. I
> tend to ignore Information Reports.
>
> For simple troubleshooting do not filter.
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
> JHI wrote:
>> Thanks Gerry.
>>
>> When I go in to the event viewer system screen for example. There's a
>> lot of information lines listed. For example, if I highlight
>> application, and select action, properties, it shows me the screen
>> that says application properties and gives choices general and
>> filter. I select filter and under event types all the boxes are
>> checked. Is this what you mean?
>> Thanks.
>>
>> Jeff
>>
>> "Gerry" <gerry.RemoveThis@nospam.com> wrote in message
>> news:%238xgJUEYIHA.1164@TK2MSFTNGP02.phx.gbl...
>>> Did you look in the System and Application logs without filters
>>> applied? --
>>>
>>>
>>>
>>> Hope this helps.
>>>
>>> Gerry
>>> ~~~~
>>> FCA
>>> Stourport, England
>>> Enquire, plan and execute
>>> ~~~~~~~~~~~~~~~~~~~
>>>
>>> JHI wrote:
>>>> Thank you both for your response. I was able to go into the event
>>>> viewer, but there were no error or warning notices. I rebooted the
>>>> computer and began to run TurboTax again and of course it crashed.
>>>>
>>>> I went back into the event viewer, and there was still no warning or
>>>> error reports.
>>>>
>>>> where a might go from here?
>>>>
>>>> Thanks again.
>>>>
>>>> <jeffreyi.RemoveThis@bellsouth.net> wrote in message
>>>> news:Tuxmj.58366$Mu4.17884@bignews7.bellsouth.net...
>>>>> My system crashes whenever I try to load a program which goes
>>>>> through Java on Ameritrade and Yahoo. I now bought TurboTax which
>>>>> has crashed as well when I try to enter information. I'm not sure
>>>>> if the TurboTax program is using Java but the other two online
>>>>> programs are. The TurboTax program has been downloaded, and I am
>>>>> not using it online. Thanks.
>
>