Zen Vision: M no longer recognized

I think it was after I installed Service Pack 3...my Creative Labs Zen
Vision M is not recognized by my laptop anymore.

It still works on my XP computer at work (but Creative doesn't have
software for XP anymore; I can only interact with my Zen as a hard
drive, basically)

I have upgraded all of the software offered by Creative for Vista and
followed many, many recommendations for cleaning, rebuilding, and so
on...

The one thing I -can't- do is upgrade the firmware because my computer
claims that my Zen isn't connected whenever I try to do so. According
to one forum, the problem lies with Windows Media Player 11 (but my
laptop has worked just fine for 2 years). Even the online WMP 11 readme
file suggests uninstalling WMP 11, ugrading my firmware, then
reinstalling WMP 11.

HA HA HA, I said. I can't uninstall WMP 11 on Vista!

The only other suggestion from the Creative Labs site is to reformat my
Zen, losing everything. But...I don't think this guarantees that my
laptop will suddenly recognize my Zen again.

Now, because I can at -least- put music on my player from my work
computer, I'm afraid to do a reformat--it's possible it wouldn't work at
all after that...


Any suggestions? Has anyone fixed a similar problem or had the
reformatting go smoothly? I just want to be able to mess with playlists
and add Amazon videos--is that too much to ask?


--
Calcitrix

Hi,

This is a Vista group, not an XP one. Assuming that you have installed SP3,
you must be using XP as there is no SP3 for Vista.

Support for any software should come from that software vendor. These groups
are to provide support for issues specific to the operating system, not for
the software a user installs into it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com

"Calcitrix" <guest.TakeThisOut@unknown-email.com> wrote in message
news:3c0f2c488fa0d3d4c5a6e5afe1ee5d41@nntp-gateway.com...
>
> I think it was after I installed Service Pack 3...my Creative Labs Zen
> Vision M is not recognized by my laptop anymore.
>
> It still works on my XP computer at work (but Creative doesn't have
> software for XP anymore; I can only interact with my Zen as a hard
> drive, basically)
>
> I have upgraded all of the software offered by Creative for Vista and
> followed many, many recommendations for cleaning, rebuilding, and so
> on...
>
> The one thing I -can't- do is upgrade the firmware because my computer
> claims that my Zen isn't connected whenever I try to do so. According
> to one forum, the problem lies with Windows Media Player 11 (but my
> laptop has worked just fine for 2 years). Even the online WMP 11 readme
> file suggests uninstalling WMP 11, ugrading my firmware, then
> reinstalling WMP 11.
>
> HA HA HA, I said. I can't uninstall WMP 11 on Vista!
>
> The only other suggestion from the Creative Labs site is to reformat my
> Zen, losing everything. But...I don't think this guarantees that my
> laptop will suddenly recognize my Zen again.
>
> Now, because I can at -least- put music on my player from my work
> computer, I'm afraid to do a reformat--it's possible it wouldn't work at
> all after that...
>
>
> Any suggestions? Has anyone fixed a similar problem or had the
> reformatting go smoothly? I just want to be able to mess with playlists
> and add Amazon videos--is that too much to ask?
>
>
> --
> Calcitrix