Viewing and listening to media on the internet

For a while now our computer has been having problems loading media from the
internet. The pages themself load fine, but not media. The problem is also
not limited to specific sites or plugins. Some examples being music and
videos on mtv, myspace, nick jr., aol, cbs, youTube, etc. all come in small
parts. For example a song or video will play for 10 seconds, stop, pick up
where it left off 6 seconds later, stop again and repeat this process through
out. This problem has been getting worse and worse to the point that we can
no longer enjoy media on the internet now. (FYI we have cable modem and it
occurs all hours of the day, not only at specific times) Also we have
recently (a while after the problem had been happening) got norton 360 so it
regularily cleans up and reorganizes our computer for us.

I thought it was an IE problem, so I checked out the settings. Nothing
changed. The problem also occurs in MSN explorer. And recently I downloaded
Fire Fox to see if it was just explorer, but the same problem occurs.

Please if anyone has any suggestions or knows what is going on?!?!

"MichelleL" wrote:

> For a while now our computer has been having problems loading media from the
> internet. The pages themself load fine, but not media. The problem is also
> not limited to specific sites or plugins. Some examples being music and
> videos on mtv, myspace, nick jr., aol, cbs, youTube, etc. all come in small
> parts. For example a song or video will play for 10 seconds, stop, pick up
> where it left off 6 seconds later, stop again and repeat this process through
> out. This problem has been getting worse and worse to the point that we can
> no longer enjoy media on the internet now. (FYI we have cable modem and it
> occurs all hours of the day, not only at specific times) Also we have
> recently (a while after the problem had been happening) got norton 360 so it
> regularily cleans up and reorganizes our computer for us.
>
> I thought it was an IE problem, so I checked out the settings. Nothing
> changed. The problem also occurs in MSN explorer. And recently I downloaded
> Fire Fox to see if it was just explorer, but the same problem occurs.
>
> Please if anyone has any suggestions or knows what is going on?!?!

Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malwares from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Then run a Disk clean Cleanup (note if your system is set to remember the
password you can be selective in your cleaning).

Go to the adobe.com and download the latest flash player.
HTH.
nass