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USB device not installed

  
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Thomas

External


Since: Dec 07, 2005
Posts: 42



(Msg. 1) Posted: Sat Dec 29, 2007 1:32 pm
Post subject: USB device not installed
Archived from groups: microsoft>public>windows>vista>hardware_devices (more info?)
Hi out there,

I wanted to attach a TomTom Go 720T to my Windows Vista Home Premium
notebook. Unfortunately Vista does not install the necessary USB mass storage
driver and for that does not recognize the device. In device manager this is
shown as "unknown device".

I'm not able to use it and TomTom support told me that only the basic USB
mass storage driver is needed and that is produced by the OS vendor.

Does anybody can help me out here?!

Thanks in advance!
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Colin Barnhorst

External


Since: Sep 21, 2004
Posts: 28



(Msg. 2) Posted: Sat Dec 29, 2007 2:39 pm
Post subject: Re: USB device not installed [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Vista does not require installation of usb drivers. They are in the system.
Is the device certified for Vista? It may not be a supported device, but
that should not be because of the usb mass storage driver. That is already
there.

"Thomas" <Thomas.DeleteThis@discussions.microsoft.com> wrote in message
news:F00930B3-8269-4B22-9A38-22A47201A798@microsoft.com...
> Hi out there,
>
> I wanted to attach a TomTom Go 720T to my Windows Vista Home Premium
> notebook. Unfortunately Vista does not install the necessary USB mass
> storage
> driver and for that does not recognize the device. In device manager this
> is
> shown as "unknown device".
>
> I'm not able to use it and TomTom support told me that only the basic USB
> mass storage driver is needed and that is produced by the OS vendor.
>
> Does anybody can help me out here?!
>
> Thanks in advance!
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Lovingly

External


Since: Dec 30, 2007
Posts: 2



(Msg. 3) Posted: Sun Dec 30, 2007 12:50 am
Post subject: RE: USB device not installed [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
If you want, you can always try to go to the manufacturer's website and
download a driver off there.

"Thomas" wrote:

> Hi out there,
>
> I wanted to attach a TomTom Go 720T to my Windows Vista Home Premium
> notebook. Unfortunately Vista does not install the necessary USB mass storage
> driver and for that does not recognize the device. In device manager this is
> shown as "unknown device".
>
> I'm not able to use it and TomTom support told me that only the basic USB
> mass storage driver is needed and that is produced by the OS vendor.
>
> Does anybody can help me out here?!
>
> Thanks in advance!
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Thomas

External


Since: Dec 07, 2005
Posts: 42



(Msg. 4) Posted: Mon Dec 31, 2007 12:43 am
Post subject: RE: USB device not installed [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
As you can see in my post I already tried to get a driver for that device.
Unfortunately TomTom told me that a standard OS driver is used and that the
manufacturer for the OS is responsible for that.

"Lovingly" wrote:

> If you want, you can always try to go to the manufacturer's website and
> download a driver off there.
>
> "Thomas" wrote:
>
> > Hi out there,
> >
> > I wanted to attach a TomTom Go 720T to my Windows Vista Home Premium
> > notebook. Unfortunately Vista does not install the necessary USB mass storage
> > driver and for that does not recognize the device. In device manager this is
> > shown as "unknown device".
> >
> > I'm not able to use it and TomTom support told me that only the basic USB
> > mass storage driver is needed and that is produced by the OS vendor.
> >
> > Does anybody can help me out here?!
> >
> > Thanks in advance!
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Thomas

External


Since: Dec 07, 2005
Posts: 42



(Msg. 5) Posted: Mon Dec 31, 2007 12:45 am
Post subject: Re: USB device not installed [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
I'm not sure whether the TomTom is a certified device by Vista. That's the
worst case: TomTom telling that MS is responsible for the standard driver and
MS telling that this device is not certified.

"Colin Barnhorst" wrote:

> Vista does not require installation of usb drivers. They are in the system.
> Is the device certified for Vista? It may not be a supported device, but
> that should not be because of the usb mass storage driver. That is already
> there.
>
> "Thomas" <Thomas.RemoveThis@discussions.microsoft.com> wrote in message
> news:F00930B3-8269-4B22-9A38-22A47201A798@microsoft.com...
> > Hi out there,
> >
> > I wanted to attach a TomTom Go 720T to my Windows Vista Home Premium
> > notebook. Unfortunately Vista does not install the necessary USB mass
> > storage
> > driver and for that does not recognize the device. In device manager this
> > is
> > shown as "unknown device".
> >
> > I'm not able to use it and TomTom support told me that only the basic USB
> > mass storage driver is needed and that is produced by the OS vendor.
> >
> > Does anybody can help me out here?!
> >
> > Thanks in advance!
>
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