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Remote assistance

 
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David Hogan

External


Since: Sep 03, 2005
Posts: 1



(Msg. 1) Posted: Sat Sep 03, 2005 5:48 pm
Post subject: Remote assistance
Archived from groups: microsoft>public>windowsxp>basics (more info?)

When I start "Remote Assistance" I get a message headed "MS Internet
Explorer". It reads "A program could not start. Please try again". I OK this
message and go ahead with the application with my friend with whom I am in
contact by MSN Messenger. We get to the stage where I agree for him to see
my computer but nothing happens. We can do it fine in reverse. I see his
desktop on my PC with no trouble. Any ideas what could be the problem
please?
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Wilma

External


Since: Aug 30, 2005
Posts: 4



(Msg. 2) Posted: Sat Sep 03, 2005 8:55 pm
Post subject: Re: Remote assistance [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Tell your friend to check that you are allowed past his/her firewall. he/she must add your IP Address to his/her Trusted Zones.
"David Hogan" <d.hogan1.DeleteThis@ntlworld.com> wrote in message news:emH3KdKsFHA.3720@TK2MSFTNGP14.phx.gbl...
> When I start "Remote Assistance" I get a message headed "MS Internet
> Explorer". It reads "A program could not start. Please try again". I OK this
> message and go ahead with the application with my friend with whom I am in
> contact by MSN Messenger. We get to the stage where I agree for him to see
> my computer but nothing happens. We can do it fine in reverse. I see his
> desktop on my PC with no trouble. Any ideas what could be the problem
> please?
>
>
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