Remote assistance re (Remote Host error message)

I posted this inquiry earlier this week to one of the other newsgroups and was directed to Google Groups and searched for this problem. What I found is a lot of people with the same problem and not many definitive answers as to why or a definite solution. I've tried a number to steps that I've listed below, but all to no avail. I read one post that said after they had updated their operating system to SP1 I believe, it was then that they started to encounter the problem as I'm currently having and have just recently completed an extensive upgrade through the MS update center. I just know that Remote Assistance used to work fine and it doesn't any more. Below is a description of my problem.

I am trying to connect with my parents computer through Remote Assistance using MSN 6.1. Both computers are running MSN 6.1 and Windows Messenger 5.0, both use XP Home Edition and we are also both behind a Netgear router RP614v2. UPnP is enabled on both routers and remote assistance is enabled in system properties on each as well. I have started the support to host UPnP device under Services (Local) on both computers to. Everything I try seems to have no effect. We are able to use text message, transfer files, use the audio/visual aspects all work fine in the current set up, except for Remote Assistance. Remote Assistance had worked fairly consistently to date, but as of late I keep getting the message listed below when my parents try and ask me to use RA. I had them ask to use RA here at my work where I don't use a router, as it's a stand alone PC with the internal firewall disabled and I still get the same error message. Any have thoughts on what the problem could be?

I tried several times last night and to no avail and each time they asked for an Remote Assistance session I would get a window displaying (connecting) which is normal, followed by this error message:

"Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."

I've had this message in the past and after a couple attempts it would eventually connect, but not any more.

Thanks in advance for your replies.

Sincerely,

Jack Roberts

You may need to try the email or file method of invitation and modify the RCTICKET field in the
invitation file.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Jack" <anonymous.TakeThisOut@discussions.microsoft.com> wrote in message
news:D7C4A03B-262A-4CF4-B0E5-F3251FBD4564@microsoft.com...
> I posted this inquiry earlier this week to one of the other newsgroups and was directed to Google
Groups and searched for this problem. What I found is a lot of people with the same problem and not
many definitive answers as to why or a definite solution. I've tried a number to steps that I've
listed below, but all to no avail. I read one post that said after they had updated their operating
system to SP1 I believe, it was then that they started to encounter the problem as I'm currently
having and have just recently completed an extensive upgrade through the MS update center. I just
know that Remote Assistance used to work fine and it doesn't any more. Below is a description of my
problem.
>
> I am trying to connect with my parents computer through Remote Assistance using MSN 6.1. Both
computers are running MSN 6.1 and Windows Messenger 5.0, both use XP Home Edition and we are also
both behind a Netgear router RP614v2. UPnP is enabled on both routers and remote assistance is
enabled in system properties on each as well. I have started the support to host UPnP device under
Services (Local) on both computers to. Everything I try seems to have no effect. We are able to use
text message, transfer files, use the audio/visual aspects all work fine in the current set up,
except for Remote Assistance. Remote Assistance had worked fairly consistently to date, but as of
late I keep getting the message listed below when my parents try and ask me to use RA. I had them
ask to use RA here at my work where I don't use a router, as it's a stand alone PC with the internal
firewall disabled and I still get the same error message. Any have thoughts on what the problem
could be?
>
> I tried several times last night and to no avail and each time they asked for an Remote Assistance
session I would get a window displaying (connecting) which is normal, followed by this error
message:
>
> "Remote Assistance connection could not be established because the remote host name could not be
resolved. Please try again."
>
> I've had this message in the past and after a couple attempts it would eventually connect, but not
any more.
>
> Thanks in advance for your replies.
>
> Sincerely,
>
> Jack Roberts
>