Outgoing mail problems

<robertmiles.RemoveThis@bellsouthNOSPAM.net> wrote in message
news:OU3q8fPcIHA.2688@TK2MSFTNGP06.phx.gbl...
>
> <Kimlebl.RemoveThis@wideopenwest.com> wrote in message
> news:00a885ae-339b-4539-8535-d2a8baa276cc@p43g2000hsc.googlegroups.com...
> On Feb 14, 2:41 pm, "Gary VanderMolen" <g....RemoveThis@NoMail.invalid> wrote:
>> To begin with, uninstall the Sympatico Internet Security program.
>> It is OK to run without an antivirus until you get your email squared
>> away.
>> Once the email is working properly, download and install the free
>> version of Avast or AVG antivirus.
>>
>> Be sure to use the Norton cleanup tool mentioned by Robert.
>> Norton programs tend to leave quite a few remnants behind when
>> uninstalled.
>>
>> If after doing the above, nothing seems to help, upgrade to the
>> Windows Live Mail program:http://get.live.com/wlmail/overview
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>>
>> "carloc2507" <carloc2....RemoveThis@discussions.microsoft.com> wrote in
>> messagenews:A9099AA1-8CE4-41BA-BF25-22E12670B34A@microsoft.com...
>> > Yes, I am using Sympatico as my internet provider. I am using a laptop
>> > with a
>> > wireless connection using a modem-router supplied by Bell Sympatico (I
>> > had to
>> > buy this from them because they were claiming my Linksys was causing
>> > problems).
>> > I am also using the antivirus which is supplied wit h the Sympatico
>> > Internet
>> > Security, they claim that my Norton Internet Security was causing
>> > problems
>> > too.
>> > As you can see they have a good scheme to grab your money.
>> > And here is the error with the new settings:
>>
>> > The connection to the server has failed. Subject 'hi', Account:
>> > 'carloc2507', Server: 'smtp8.sympatico.ca', Protocol: SMTP, Port: 587,
>> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
>>
>> > I have tried also smtp1 and got the same error.
>>
>> > "Gary VanderMolen" wrote:
>>
>> >> When you get that error, are you using Sympatico to provide your
>> >> Internet
>> >> connection? This type of problem can happen with a laptop being used
>> >> at a remote location.
>>
>> >> You might try the following settings:
>> >> Server: smtp1.sympatico.ca or smtp8.sympatico.ca
>> >> Port: 587
>> >> SSL: No
>>
>> >> Which antivirus are you using?
>>
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>>
>> >> "carloc2507" <carloc2....RemoveThis@discussions.microsoft.com> wrote in
>> >> messagenews:F46390E3-8ABA-4C0B-8031-EC4790CD3BAA@microsoft.com...
>> >> > Yes, correct not everybody is getting the exact same error but most
>> >> > people
>> >> > get this error with Windows Mail (which I am getting):
>>
>> >> > The connection to the server has failed. Subject 'hi', Account:
>> >> > 'carloc2507', Server: 'smtphm.sympatico.ca', Protocol: SMTP, Port:
>> >> > 25,
>> >> > Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E
>>
>> >> > and this one with Windows Live Mail:
>>
>> >> > The connection to the server has failed.
>> >> > Subject 'hi'
>> >> > Server: 'smtphm.sympatico.ca'
>> >> > Windows Live Mail Error ID: 0x800CCC0E
>> >> > Protocol: SMTP
>> >> > Port: 25
>> >> > Secure(SSL): Yes
>> >> > Socket Error: 10060
>>
>> >> > I have tried to use different ports, secure SSL on or off, different
>> >> > smtp
>> >> > name such as smtp6, smtp8, send, etc. without any luck.
>> >> > I have called many times Bell Sympatico (whre the convince me to buy
>> >> > there
>> >> > own internet security and without any improvement) and I called 2 or
>> >> > 3 times
>> >> > HP but they cannot fix it. Since I can use hotmail it becomes only a
>> >> > minor
>> >> > nuisance and they do not bother getting more help.
>>
>> >> > "Gary VanderMolen" wrote:
>>
>> >> >> Everyone is not getting the same error message.
>> >> >> Unless you describe your symptoms and include a verbatim copy
>> >> >> of any error message, we can't help you.
>>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (WLMail)
>>
>> >> >> "carloc2507" <carloc2....RemoveThis@discussions.microsoft.com> wrote in
>> >> >> message
>> >> >>news:EC8B307B-3288-46F4-9EA9-0AFA49F182B2@microsoft.com...
>> >> >> > The error message is like everybodyelse.
>> >> >> > I am using hotmail with no problems, but this is not the point. I
>> >> >> > am paying
>> >> >> > for software and hardware and I want reasonable service.
>> >> >> > It is outrageous that we have to struggle like that when we are
>> >> >> > paying good
>> >> >> > money for the internet access, the MS software and the internet
>> >> >> > securitiy, to
>> >> >> > cite some, and not having somebody that fix your problem. Very,
>> >> >> > very
>> >> >> > disappointed!
>>
>> >> >> > "Gary VanderMolen" wrote:
>>
>> >> >> >> Do not arbitrarily change your settings. Use only the mail
>> >> >> >> server
>> >> >> >> settings recommended by your service provider. If you need help,
>> >> >> >> post your complete error message.
>>
>> >> >> >> --
>> >> >> >> Gary VanderMolen, MS-MVP (WLMail)
>>
>> >> >> >> "carloc2507" <carloc2....RemoveThis@discussions.microsoft.com> wrote in
>> >> >> >> message
>> >> >> >>news:8C0563A2-239E-48EA-89B6-F9EFA1127BF6@microsoft.com...
>> >> >> >> > You are lucky, they not been able to fix mine.
>> >> >> >> > What do you mean for "I just have to keep changing it"?
>> >> >> >> > You change the port no., the name of the smtp, you refresh it,
>> >> >> >> > what?
>>
>> >> >> >> > "van" wrote:
>>
>> >> >> >> >> I called att and I was able to solve the problem it was the
>> >> >> >> >> out going stmp
>> >> >> >> >> setting I just have to keep changing it
>>
>> >> >> >> >> "carloc2507" wrote:
>>
>> >> >> >> >> > Welcome to the club.
>> >> >> >> >> > I am having this problem for few weeks now and nobody nows
>> >> >> >> >> > how to fix it but
>> >> >> >> >> > MS seems to know for the price of $60.00.
>>
>> >> >> >> >> > "van" wrote:
>>
>> >> >> >> >> > > I am at outgoing mail problem when my laptop in plugged
>> >> >> >> >> > > into the modem at
>> >> >> >> >> > > home... when at work (the a wireless connection) I am ok.
>> >> >> >> >> > > Here is the message
>> >> >> >> >> > > I am getting please help someone. By the way I have a dsl
>> >> >> >> >> > > Att/yahoo
>> >> >> >> >> > > connection both places.
>>
>> >> >> >> >> > > MESSAGE:
>> >> >> >> >> > > The connection to the server has failed. Subject 'test ',
>> >> >> >> >> > > Account: 'par1.com
>> >> >> >> >> > > ', Server: 'par1.com', Protocol: SMTP, Port: 25,
>> >> >> >> >> > > Secure(SSL): No, Socket
>> >> >> >> >> > > Error: 10060, Error Number: 0x800CCC0E- Hide quoted
>> >> >> >> >> > > text -
>>
>> - Show quoted text -
>
> I have FINALLY found the problem with my outgoing mail. I called our
> internet provider, Wide Open West, and told them I could recieve, but
> not send email. They told me THEY had put a block on our modem due to
> a virus coming from one of our computers. We ran virus scans on all
> of our computers, cleaned the virus out, and WOW removed the lock from
> our modem. Now everything seems to be working perfectly. Just
> thought this info might be helpful to some. Good luck.
> --
> And they weren't decent enough to send you email telling you about
> the virus?
>

I would send your provider a bill for $500 for trouble shooting and
debugging since they did this without notification to you. Is anything in
your contract about this?
BobF.