Management and Monitoring Tools

I set up wide format printers. These printers must be connected to a
computer (runs as a print server) running Windows XP Pro or Windows 2000
Pro.

One of the steps in the set up is to enable Management and Monitoring Tools
under Add/Remove Windows Components. When enabling this feature, I have no
problem when using one of our new Dell computers, right out of the box . . .
i.e. I enable Management and Monitoring Tools, click next, the files are
copied, and the feature is enabled. However, occasionally my customer wants
to use one of his existing computer running XP Pro or 2000 Pro. In these
instances, when enabling Management and Monitoring tools, the computer
sometimes asks me to insert the XP Service Pack 2 CD for copying additional
files. Most times, after inserting the XP Service Pack 2 CD, the files it
needs to copy come over with no problems. However, I ran into a problem
today. The files were on the XP CD . . . I could see them . . . However, I
was getting a copy error indicating that it "could not copy the files." If
I could see the files on the CD, why wouldn't it let me copy them?

Thanks for your help.

Nancy