Intergrate web-based live chat with BigAnt Messenger

http://www.bigantsoft.com/livechat.html (BigAnt Live Chat )is a value added feature for http://www.bigantsoft.com/bigant.html (BigAnt Instant Messenger). It is a web-based real time communication solution to bridges the gap between website visitors and your company.
It is a inner module of BigAnt Messenger.




How does BigAnt Live Chat work?
1. http://www.bigantsoft.com/download/bigant.zip (Download )and install BigAnt Messenger Server Console on your company server machine. BigAnt Live Chat was a built-in feature in BigAnt Messenger Server Pro.
2. The Administrator specifies operators from existed user account on BigAnt Messenger Server side. Get the auto-generated HTML code and insert to your webpage to create a live chat banner.
3. The operators has BigAnt Client program installed on their computer. 4.When web visitors click the live chat banner, a private chat window will open. Meanwhile the operator will receive an instant note on his/her PC system tray. He/she click on the note to pop-up the chat window and start conversation with web visitors.



Key Features:
1£© Host BigAnt Live Chat on your company server. The web-based instant communication system is hosted on your dedicated server. Everything is under control;
2£© Perfectly integrate company staff daily communication and web-based communication in one solution;
3£© Enable real time chat. Pop up an instant chat request notification at system tray area on operator's local PC;
4£© The operators can handle multiple conversations simultaneously;
5£© Easy integration with your web site. Copy and paste HTML code, it's that easy;
6£© Visitors can leave an offline message to the operators;
7£© More than one operator when providing live support;
8£© The operators can keep a message history on his local pc;
Switch live chat request to desired person. To communicate with your staff on a public computer with internet connection. No additional program or BigAnt Client program was required. For example, you visit your company website on a public computer on airport, then click the live chat banner to build a connection between an online operator. If you would like to chat with Andy Gales in your company rather than the current operator. The operator can forward your chat request to Andy Gales, so the live chat connection will build between you and Andy Gales.

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System requirements:

http://www.bigantsoft.com/bigant.html (BigAnt Messenger) supports MS Windows XP/2003/Vista. The following minimum system configuration is required:

-CPU: P3( or higher recommended)
-Free disk space: 30MB or above
-RAM: 256MB ( or higher recommended)

Download and install BigAnt IM client program:

Download http://www.bigantsoft.com (BigAnt IM )(both server and client included) from the link below
http://www.bigantsoft.com/download/bigant.zip

1) Launch BigAntClient_Enu.exe setup file.
2) Follow all instructions in the Setup Wizard.
3) After installation you can launch BigAnt Messenger from Start Menu -> Programs -> BigAnt -> BigAnt Messenger

General Features:

1. Custom personal information and configure preferred options

1) Enter personal message
2) Custom avatar
3) Change online status
4) View contacts in full mode or online mode



5) Configure preferred basic sign in options and sound alert.
6) Specify preferred hotkeys
7) Specify Quick Reply message



2. Send instant message
1) Send instant message and offline message
2) Send group message
3) Send broadcasting message (Optional)
4) Send password-protected message
5) Get a receipt for delivered message
6) Send nudge and emoticon
7) Send message to a customized group



3. Send file or folder
1) Send file/folder to online or offline users.
2) Forward received file/folder to other users.



4. Voice and video chat



5. Share remote desktop



6. Start a conference



7. Host a live chat on your website.
The Administrator specifies operators from existed user account on BigAnt Messenger Server side. Get the auto-generated HTML code and insert to your webpage to create a live chat banner.
The operators has BigAnt Client program installed on their computer. When web visitors click the live chat banner, a private chat window will open. Meanwhile the operator will receive an instant note on his/her PC system tray. He/she click on the note to pop-up the chat window and start conversation with web visitors.


8. Chat with any BigAnt Messenger user from web.
http://www.bigantsoft.com/livechat.html (BigAnt Live Chat) has a unique switch feature enable web visitor to chat with any specified BigAnt Messenger user from this company.
The visitor opens your company website on a public computer with internet connection.
The visitor clicks an online operator to open a live chat window. If the visitor would like to chat with Andy Green rather than the current operator, He/She can send a message to the operator and require him/her to switch to Andy Green.
The operator will click the Switch to button on BigAnt client end and select Andy Green.

9. Document management (For Pro version only)
http://www.bigantsoft.com/antdoc.html (BigAnt Document Management) is a built-in function of BigAnt Messenger Pro.It is a creative solution for electronically stores, manages and share business documents. You can easily assign access permissions to documents to ensure maximize security and convenience.

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