Help troubleshooting a BSOD

Rich

Has the BSOD occurred more than once? Does it occur on start up or
later?

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795930.aspx

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process
IRQL that was too high. The most typical cause is a bad device driver
(one that uses improper addresses). It can also be caused by caused by
faulty or mismatched RAM, or a damaged pagefile.
Source: http://aumha.org/a/stop.htm

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

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Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




rich wrote:
> Hello,
>
> I have a user who has a BSOD. Found an entry in the system log that
> says:
>
> The computer has rebooted from a bugcheck. The bugcheck was:
> 0x100000d1 (0xc9fad9de, 0x00000002, 0x00000000, 0xf39aad48).
>
> Is there a way to determine the cause of the BSOD from this info?
>
> TIA,
>
> Rich