HP Pavilion laptop Home Pre -> Utilmate upgrade failure

I am trying to upgrade a new HP Pavilion from Home Premium to Ultimate. The
install gets based expanding files and then says an application is
preventing upgrade and rolls back. It doesn't indicate what is causing it
to stop. I ran the upgrade advisor and it didn't indicate any blocking
issues. Is there a log file that I can look at to help determine what the
blocking application is?

Brian Hoyt

You should have a setupact.log file from the installation. That will give
you more information as to whats causing the problem, the file is in the
Windows\Panther directory. Additionally, you might want to check the
setuperr.log thats also in that directory.

Joseph W. Conway, MCSE
Windows Server Group

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