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Computer will not boot properly

  
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Author Message
Eric

External


Since: Apr 15, 2006
Posts: 90



(Msg. 1) Posted: Fri Jan 11, 2008 6:50 pm
Post subject: Computer will not boot properly
Archived from groups: microsoft>public>windows>vista>performance_maintenance (more info?)
My wife was using our laptop earlier today when it spontaneously rebooted.
After reboot, an error screen window labeled "Install Windows" came up with
the following message:" The computer restarted unexpectedly or encountered an
unexpected error. Windows installation cannot proceed. To install windows,
click OK to restart the computer, then restart the installation.

We have rebooted many times and it always returns to this window.
If I turn the power off and then reboot, the safe mode screen comes up, but
the a window comes up in safe mode that says software cannot be installed in
safe mode and I have to exit.

I tried to boot from restore point off of the hard drive as well as use the
repair function...both lead immediately to the Install Windows window.

I tried to boot from the boot DVD that came with the computer...no luck
there...it just hangs on a block screen for an hour.

My wife was not downloading anything at the time...just checking her e-mail.
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Malke

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Since: Nov 11, 2005
Posts: 280



(Msg. 2) Posted: Sat Jan 12, 2008 5:33 am
Post subject: Re: Computer will not boot properly [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Eric wrote:
> My wife was using our laptop earlier today when it spontaneously rebooted.
> After reboot, an error screen window labeled "Install Windows" came up with
> the following message:" The computer restarted unexpectedly or encountered an
> unexpected error. Windows installation cannot proceed. To install windows,
> click OK to restart the computer, then restart the installation.
>
> We have rebooted many times and it always returns to this window.
> If I turn the power off and then reboot, the safe mode screen comes up, but
> the a window comes up in safe mode that says software cannot be installed in
> safe mode and I have to exit.
>
> I tried to boot from restore point off of the hard drive as well as use the
> repair function...both lead immediately to the Install Windows window.
>
> I tried to boot from the boot DVD that came with the computer...no luck
> there...it just hangs on a block screen for an hour.
>
> My wife was not downloading anything at the time...just checking her e-mail.

Your laptop has probably had a hardware failure. Contact the laptop
mftr. for repair/replacement.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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