Update Microsoft Reader Now Available!

External Since: Nov 24, 2005 Posts: 2

I have almost the same scenario as Franbo, but I haven't yet tried to activate
before the reset as Christine suggested to me, I will try that as soon as
I can, even if I am not so sure it will help any. But I've tried all the
other steps before.

One thing though that I saw was that the last couple of times that I have
unistalled and then reinstalled the Reader, it has not prompted me to make
a reset, as it did....at least the first time due to the fonts (as it said).
Can we be sure that the uninstallation from the PocketPC works as it should
and that it is not files and registry settings still there after uninstall.
If it was possible to know what files/registry settings that could be important
to check in this matter, I could do that.

My Active sync is 4.0.0 (Build 4358)

Hardware/Software: QTEK 9100 / Swedish Windows Mobile 5.0

Regards,
J-O

> If it matters... the Activesync version is 4.0.0 (Build 4343)
>

External Since: Aug 08, 2005 Posts: 23

Franbo:

I did have one user try activating prior to performing the required soft
reset and was sucessful. You might try that. You don't by chance have a ROM
install of the Reader do you? Let me know if this resolves your issue. If
not we have a few more things that we can try.

Sincerely,
Christine - Microsoft Reader Team

"Franbo" <Franbo DeleteThis @discussions.microsoft.com> wrote in message
news:B9C0B919-4A02-4BD5-A137-38C9F9799A2E@microsoft.com...
> Hi Christine,
>
> Alas still no joy with the activation here. I still receive the "older
> version which does not support activation message".
>
> Some relevant details:
>
> Hardware & Software:
> - Pocket PC is an iPaq 2490.
> - PC I am activating from is Windows XP Professional 2002 SP 2 (if that
> matters)
> - Reader file downloaded is latest one from link provided
>
> Previous versions of reader uninstalled from both PC and Pocket PC using
> the
> exact steps provided in other posts (installed to the Device).
>
> New version of reader installed following the exact steps provided in
> other
> posts. The versions shows as 2.4.1 (Build 5323) on the Pocket PC.
>
> But alas the activations provides the usual "You have an older version of
> Pocket PC which does not support Activation. Activation requires Pocket PC
> 2002 or later." error message.
>
> I tried this both with and without a reset of the Pocket PC after the
> installation before trying activation.
>
> This is getting increasingly frustrating... Any ideas?