Phone Tools not finding phone.

I recently had the same problem when I had a phone replaced under
warranty. I finally called the Motorola Support Center. If you can
tolerate/understand "Indian/English", call 1-800-331-6456 and they will
walk you through it and if necessary provide you with a download site to
make sure you have the latest software version (4.04b). I just did this,
and it now appears to work fine. I just downloaded some pictures and a
new ring tone today. The only problem is, you must save the downloaded
software 'cause you will no longer have a CD to fall back on.

jrw

Eddie G wrote:
> My wife just got the Motorola Razr phone that has a USB port. I
> plugged in
> a USB cable that fit in the port on the phone but when I run the
> Motorola
> software the phone is not found. If the USB cable fits in the port it
> should work, right? Does anyone know any reason why it is not working?
>
> Thanks!!
>
> Eddie G
>

Current version of MPT from Live Update is 4.2.1a

On Thu, 22 Jun 2006 03:41:01 GMT, Big John
<watson6918.RemoveThis@invalid.sbcglobal.net> wrote in
<hjomg.26621$VE1.18128@newssvr14.news.prodigy.com>:

>I recently had the same problem when I had a phone replaced under
>warranty. I finally called the Motorola Support Center. If you can
>tolerate/understand "Indian/English", call 1-800-331-6456 and they will
>walk you through it and if necessary provide you with a download site to
>make sure you have the latest software version (4.04b). I just did this,
>and it now appears to work fine. I just downloaded some pictures and a
>new ring tone today. The only problem is, you must save the downloaded
>software 'cause you will no longer have a CD to fall back on.

>Eddie G wrote:
>> My wife just got the Motorola Razr phone that has a USB port. I
>> plugged in
>> a USB cable that fit in the port on the phone but when I run the
>> Motorola
>> software the phone is not found. If the USB cable fits in the port it
>> should work, right? Does anyone know any reason why it is not working?

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Thanks, John!

How does one know if they have the latest software and how does one get
it if they don't? I thought if I bought the software from Motorola and
"Registered", they would notify me when a new version came out. Only
once since I bought the software have I been notified that a later
version was available, and that was months ago -- back when it was still
3.something!!

Appreciate your help!!

BJ

John Navas wrote:
> Current version of MPT from Live Update is 4.2.1a
>
> On Thu, 22 Jun 2006 03:41:01 GMT, Big John
> <watson6918.RemoveThis@invalid.sbcglobal.net> wrote in
> <hjomg.26621$VE1.18128@newssvr14.news.prodigy.com>:
>
>
>>I recently had the same problem when I had a phone replaced under
>>warranty. I finally called the Motorola Support Center. If you can
>>tolerate/understand "Indian/English", call 1-800-331-6456 and they will
>>walk you through it and if necessary provide you with a download site to
>>make sure you have the latest software version (4.04b). I just did this,
>>and it now appears to work fine. I just downloaded some pictures and a
>>new ring tone today. The only problem is, you must save the downloaded
>>software 'cause you will no longer have a CD to fall back on.
>
>
>>Eddie G wrote:
>>
>>>My wife just got the Motorola Razr phone that has a USB port. I
>>>plugged in
>>>a USB cable that fit in the port on the phone but when I run the
>>>Motorola
>>>software the phone is not found. If the USB cable fits in the port it
>>>should work, right? Does anyone know any reason why it is not working?
>
>

Use Live Update from your current installed software.

On Thu, 22 Jun 2006 18:35:05 GMT, Big John
<watson6918.RemoveThis@invalid.sbcglobal.net> wrote in
<tpBmg.71297$4L1.52864@newssvr11.news.prodigy.com>:

>Thanks, John!
>
>How does one know if they have the latest software and how does one get
>it if they don't? I thought if I bought the software from Motorola and
>"Registered", they would notify me when a new version came out. Only
>once since I bought the software have I been notified that a later
>version was available, and that was months ago -- back when it was still
>3.something!!
>
>Appreciate your help!!
>
>BJ
>
>John Navas wrote:
>> Current version of MPT from Live Update is 4.2.1a
>>
>> On Thu, 22 Jun 2006 03:41:01 GMT, Big John
>> <watson6918.RemoveThis@invalid.sbcglobal.net> wrote in
>> <hjomg.26621$VE1.18128@newssvr14.news.prodigy.com>:
>>
>>
>>>I recently had the same problem when I had a phone replaced under
>>>warranty. I finally called the Motorola Support Center. If you can
>>>tolerate/understand "Indian/English", call 1-800-331-6456 and they will
>>>walk you through it and if necessary provide you with a download site to
>>>make sure you have the latest software version (4.04b). I just did this,
>>>and it now appears to work fine. I just downloaded some pictures and a
>>>new ring tone today. The only problem is, you must save the downloaded
>>>software 'cause you will no longer have a CD to fall back on.
>>
>>
>>>Eddie G wrote:
>>>
>>>>My wife just got the Motorola Razr phone that has a USB port. I
>>>>plugged in
>>>>a USB cable that fit in the port on the phone but when I run the
>>>>Motorola
>>>>software the phone is not found. If the USB cable fits in the port it
>>>>should work, right? Does anyone know any reason why it is not working?
>>
>>

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

in 123444 20060622 200011 John Navas <spamfilter0.DeleteThis@navasgroup.com> wrote:
>Use Live Update from your current installed software.

What is the correct procedure or sequence when connecting and disconnecting
the phone ?

If I boot up with the phone switched on and connected to the USB port then I have
no problems. But after I have disconnected the phone subsequent attempts to
reconnect usually fail. I've tried all combinations of stopping / starting the program
and connecting / disconnecting the phone, but it seems the only sure way to get the
program to see the phone is to reboot.

Phone is a V220 and software is the latest level.

Touchet!!John Navas is right again!!(as usual) I just checked, and the
version provided to me by the support desk was 4.04, but when I
downloaded it,it immediately updated itself to 4.2.1a!!

Thanks John

John Navas wrote:
> Current version of MPT from Live Update is 4.2.1a
>
> On Thu, 22 Jun 2006 03:41:01 GMT, Big John
> <watson6918.RemoveThis@invalid.sbcglobal.net> wrote in
> <hjomg.26621$VE1.18128@newssvr14.news.prodigy.com>:
>
>
>>I recently had the same problem when I had a phone replaced under
>>warranty. I finally called the Motorola Support Center. If you can
>>tolerate/understand "Indian/English", call 1-800-331-6456 and they will
>>walk you through it and if necessary provide you with a download site to
>>make sure you have the latest software version (4.04b). I just did this,
>>and it now appears to work fine. I just downloaded some pictures and a
>>new ring tone today. The only problem is, you must save the downloaded
>>software 'cause you will no longer have a CD to fall back on.
>
>
>>Eddie G wrote:
>>
>>>My wife just got the Motorola Razr phone that has a USB port. I
>>>plugged in
>>>a USB cable that fit in the port on the phone but when I run the
>>>Motorola
>>>software the phone is not found. If the USB cable fits in the port it
>>>should work, right? Does anyone know any reason why it is not working?
>
>

On Fri, 23 Jun 2006 06:59:10 GMT, Bob Martin <bob.martin.TakeThisOut@excite.com>
wrote in <2jMmg.3796$IU2.150@newsfe2-win.ntli.net>:

>in 123444 20060622 200011 John Navas <spamfilter0.TakeThisOut@navasgroup.com> wrote:
>>Use Live Update from your current installed software.
>
>What is the correct procedure or sequence when connecting and disconnecting
>the phone ?
>
>If I boot up with the phone switched on and connected to the USB port then I have
>no problems. But after I have disconnected the phone subsequent attempts to
>reconnect usually fail. I've tried all combinations of stopping / starting the program
>and connecting / disconnecting the phone, but it seems the only sure way to get the
>program to see the phone is to reboot.
>
>Phone is a V220 and software is the latest level.

Make sure the phone is on with Bluetooth enabled before starting MPT.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

in 123506 20060627 062421 John Navas <spamfilter0 DeleteThis @navasgroup.com> wrote:
>On Fri, 23 Jun 2006 06:59:10 GMT, Bob Martin <bob.martin DeleteThis @excite.com>
>wrote in <2jMmg.3796$IU2.150@newsfe2-win.ntli.net>:
>
>>in 123444 20060622 200011 John Navas <spamfilter0 DeleteThis @navasgroup.com> wrote:
>>>Use Live Update from your current installed software.
>>
>>What is the correct procedure or sequence when connecting and disconnecting
>>the phone ?
>>
>>If I boot up with the phone switched on and connected to the USB port then I have
>>no problems. But after I have disconnected the phone subsequent attempts to
>>reconnect usually fail. I've tried all combinations of stopping / starting the program
>>and connecting / disconnecting the phone, but it seems the only sure way to get the
>>program to see the phone is to reboot.
>>
>>Phone is a V220 and software is the latest level.
>
>Make sure the phone is on with Bluetooth enabled before starting MPT.

There is no Bluetooth on a V220. I've tried connecting a switched-on phone then starting
MPT, but if it has been previously connected MPT says "phone not found".
(I always stop MPT before disconnecting the phone.)

On Tue, 27 Jun 2006 07:20:02 GMT, Bob Martin <bob.martin RemoveThis @excite.com>
wrote in <C_4og.61576$uP.24369@newsfe2-gui.ntli.net>:

>in 123506 20060627 062421 John Navas <spamfilter0 RemoveThis @navasgroup.com> wrote:
>>On Fri, 23 Jun 2006 06:59:10 GMT, Bob Martin <bob.martin RemoveThis @excite.com>
>>wrote in <2jMmg.3796$IU2.150@newsfe2-win.ntli.net>:
>>
>>>in 123444 20060622 200011 John Navas <spamfilter0 RemoveThis @navasgroup.com> wrote:
>>>>Use Live Update from your current installed software.
>>>
>>>What is the correct procedure or sequence when connecting and disconnecting
>>>the phone ?
>>>
>>>If I boot up with the phone switched on and connected to the USB port then I have
>>>no problems. But after I have disconnected the phone subsequent attempts to
>>>reconnect usually fail. I've tried all combinations of stopping / starting the program
>>>and connecting / disconnecting the phone, but it seems the only sure way to get the
>>>program to see the phone is to reboot.
>>>
>>>Phone is a V220 and software is the latest level.
>>
>>Make sure the phone is on with Bluetooth enabled before starting MPT.
>
>There is no Bluetooth on a V220. I've tried connecting a switched-on phone then starting
>MPT, but if it has been previously connected MPT says "phone not found".
>(I always stop MPT before disconnecting the phone.)

Sorry. Given USB, my guess would be possible driver issue.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

in 123525 20060628 155625 John Navas <spamfilter0.RemoveThis@navasgroup.com> wrote:
>On Tue, 27 Jun 2006 07:20:02 GMT, Bob Martin <bob.martin.RemoveThis@excite.com>
>wrote in <C_4og.61576$uP.24369@newsfe2-gui.ntli.net>:
>
>>in 123506 20060627 062421 John Navas <spamfilter0.RemoveThis@navasgroup.com> wrote:
>>>On Fri, 23 Jun 2006 06:59:10 GMT, Bob Martin <bob.martin.RemoveThis@excite.com>
>>>wrote in <2jMmg.3796$IU2.150@newsfe2-win.ntli.net>:
>>>
>>>>in 123444 20060622 200011 John Navas <spamfilter0.RemoveThis@navasgroup.com> wrote:
>>>>>Use Live Update from your current installed software.
>>>>
>>>>What is the correct procedure or sequence when connecting and disconnecting
>>>>the phone ?
>>>>
>>>>If I boot up with the phone switched on and connected to the USB port then I have
>>>>no problems. But after I have disconnected the phone subsequent attempts to
>>>>reconnect usually fail. I've tried all combinations of stopping / starting the program
>>>>and connecting / disconnecting the phone, but it seems the only sure way to get the
>>>>program to see the phone is to reboot.
>>>>
>>>>Phone is a V220 and software is the latest level.
>>>
>>>Make sure the phone is on with Bluetooth enabled before starting MPT.
>>
>>There is no Bluetooth on a V220. I've tried connecting a switched-on phone then starting
>>MPT, but if it has been previously connected MPT says "phone not found".
>>(I always stop MPT before disconnecting the phone.)
>
>Sorry. Given USB, my guess would be possible driver issue.

I tried for 2 to 3 hours yesterday, switching off the computer and phone then rebooting
with the phone on and connected. Eventually I gave up in disgust.
This morning it came up fine first time and the phone and computer have been happily chatting
to each other all day!!