PEBL firmware

I use T-Mobile USA and own a Motorola U6 PEBL.

I love my PEBL, but there are a couple things wrong with it. Not bugs...
just bad design decisions on the part of the people who created the firmware.

My number one annoyance is the ringer: when I have my bluetooth headset on,
instead of using my chosen ringers, it uses the default ringer at the
loudest possible volume - incredibly obnoxious.

So, I emailed back and forth with Moto tech support and found out that there
is no way to change this. I then asked who I could talk to about correcting
this problem in a future firmware update. They replied as follows:

=======================================

Subject

Why is it that when I connect my Motorola H500 headset to my PEBL,
the phone ...


Response (Adolfo V.)07/14/2006 02:51 PM

Dear Steve Sobol,

Thank you for contacting Motorola e-mail support, we appreciate your
request. Thank you very much for your considerations and interest in
our products.

Once again, we apologize for this inconvenience and we appreciate you
taking the time to write to us about this and share your feedback. It
is through feedback like yours that we are able to identify and correct
issues.

If you would like to submit ideas you may have regarding the design of
our existing or future products, you may contact our New Ideas Group
at 1-847-576-5184.

We remain at your entire disposal for future questions you may need to ask.

=======================================

OK, cool! So a couple weeks later I dial the number. Well, that number
goes to a voicemail box. You have to leave your name and address and they
send you some documents to sign -- most likely non-disclosure agreements or
something similar, since they're the New Ideas group. Uhmmm... that's
overkill. I just want to request a change in an existing feature.

So I'm thinking, maybe I should call T-Mo. After all, the carriers dictate
how the firmware is set up, right?

Problem is: The group at T-Mo that would work with the manufacturers won't
be a customer-facing group, and I am sure they won't have a publically
advertised phone number. In general, I have been quite pleased with customer
service at T-Mo, but I'm not even going to bother calling them with this
question because I wouldn't expect any of the CSRs to know who I need to
talk to.

If anyone has suggestions about who to talk to at either company, I'd
love to hear them.

Thanks

Best,
Steve



--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

As far as I can tell, this is an issue with ALL Motorola phones.


"Steven J. Sobol" <sjsobol.RemoveThis@JustThe.net> wrote in message
news:slrnelvutf.2en.sjsobol@amethyst.justthe.net...
>I use T-Mobile USA and own a Motorola U6 PEBL.
>
> I love my PEBL, but there are a couple things wrong with it. Not bugs...
> just bad design decisions on the part of the people who created the
> firmware.
>
> My number one annoyance is the ringer: when I have my bluetooth headset
> on,
> instead of using my chosen ringers, it uses the default ringer at the
> loudest possible volume - incredibly obnoxious.
>
> So, I emailed back and forth with Moto tech support and found out that
> there
> is no way to change this. I then asked who I could talk to about
> correcting
> this problem in a future firmware update. They replied as follows:
>
> =======================================
>
> Subject
>
> Why is it that when I connect my Motorola H500 headset to my PEBL,
> the phone ...
>
>
> Response (Adolfo V.)07/14/2006 02:51 PM
>
> Dear Steve Sobol,
>
> Thank you for contacting Motorola e-mail support, we appreciate your
> request. Thank you very much for your considerations and interest in
> our products.
>
> Once again, we apologize for this inconvenience and we appreciate you
> taking the time to write to us about this and share your feedback. It
> is through feedback like yours that we are able to identify and correct
> issues.
>
> If you would like to submit ideas you may have regarding the design of
> our existing or future products, you may contact our New Ideas Group
> at 1-847-576-5184.
>
> We remain at your entire disposal for future questions you may need to
> ask.
>
> =======================================
>
> OK, cool! So a couple weeks later I dial the number. Well, that number
> goes to a voicemail box. You have to leave your name and address and they
> send you some documents to sign -- most likely non-disclosure agreements
> or
> something similar, since they're the New Ideas group. Uhmmm... that's
> overkill. I just want to request a change in an existing feature.
>
> So I'm thinking, maybe I should call T-Mo. After all, the carriers dictate
> how the firmware is set up, right?
>
> Problem is: The group at T-Mo that would work with the manufacturers won't
> be a customer-facing group, and I am sure they won't have a publically
> advertised phone number. In general, I have been quite pleased with
> customer
> service at T-Mo, but I'm not even going to bother calling them with this
> question because I wouldn't expect any of the CSRs to know who I need to
> talk to.
>
> If anyone has suggestions about who to talk to at either company, I'd
> love to hear them.
>
> Thanks
>
> Best,
> Steve
>
>
>
> --
> Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl **
> Linux/*BSD/Windows
> Victorville, California PGP:0xE3AE35ED
>
> It's all fun and games until someone starts a bonfire in the living room.