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I have lost a month of email when I was

 
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CSH

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Since: Oct 13, 2009
Posts: 3



(Msg. 1) Posted: Tue Oct 13, 2009 1:02 am
Post subject: I have lost a month of email when I was
Archived from groups: microsoft>public>mac>office>entourage (more info?)

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)

I was trialing 2008 for 30 days then there was a gap of a couple of days where I had to go back to 2004 then I bought 2008 and cannot find where 1 months of emails have gone when I was using the new version - can you please help me find them
Thank you
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korventeen

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Since: Jul 17, 2007
Posts: 750



(Msg. 2) Posted: Tue Oct 13, 2009 9:54 am
Post subject: Re: I have lost a month of email when I was trialing 2008 Entourage Evaluation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

<CSH.TakeThisOut@officeformac.com> wrote:

> I was trialing 2008 for 30 days then there was a gap of a couple of days
> where I had to go back to 2004 then I bought 2008 and cannot find where
> 1 months of emails have gone when I was using the new version - can you
> please help me find them Thank you

I suspect you have created multiple identities in the process. Check in
~/Documents/Microsoft User Data and you should find the identity for
2004 and 2 for 2008.
The full version probably reimported the e-mails from 2004 and ignored
the other 2008 identity.
Try to see if you can switch to the other identity from within 2008 and
export everything from there to reimport back in your regular identity.

Corentin

--
--- Office:Mac MVP http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire
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CSH

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Since: Oct 13, 2009
Posts: 3



(Msg. 3) Posted: Thu Oct 15, 2009 9:35 pm
Post subject: Re: I have lost a month of email when I was [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thanks for your answer however I don't have 2 x 2008 entities just one - is there any other way I can find that one month evaluation information?
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Diane Ross

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Since: Jul 03, 2009
Posts: 147



(Msg. 4) Posted: Thu Oct 15, 2009 11:19 pm
Post subject: Re: I have lost a month of email when I was trialing 2008 Entourage [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On 10/15/09 9:35 PM, in article 59b7e7ff.1 DeleteThis @webcrossing.caR9absDaxw,
"CSH@officeformac.com" <CSH DeleteThis @officeformac.com> wrote:

> Thanks for your answer however I don't have 2 x 2008 entities just one - is
> there any other way I can find that one month evaluation information?

If you don't have another Identity in the Office 2008 Identities folder,
then the only other option is to try and salvage your data from the
Spotlight cache files.

"YOUR USER FOLDER/Library/Caches/Metadata/Microsoft/Entourage"

Look for a second Identity. It should have been named "main" by default.

--
Diane
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CSH

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Since: Oct 13, 2009
Posts: 3



(Msg. 5) Posted: Fri Oct 16, 2009 12:51 pm
Post subject: Re: I have lost a month of email when I was [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thank you - have tried this and there is is no second identity their either.

> On 10/15/09 9:35 PM, in article 59b7e7ff.1.RemoveThis@webcrossing.caR9absDaxw,
> "CSH@officeformac.com" wrote:
>
> > Thanks for your answer however I don't have 2 x 2008 entities just one - is
> > there any other way I can find that one month evaluation information?
>
> If you don't have another Identity in the Office 2008 Identities folder,
> then the only other option is to try and salvage your data from the
> Spotlight cache files.
>
> "YOUR USER FOLDER/Library/Caches/Metadata/Microsoft/Entourage"
>
> Look for a second Identity. It should have been named "main" by default.
>
> --
> Diane
>
>
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Diane Ross

External


Since: Jul 03, 2009
Posts: 147



(Msg. 6) Posted: Fri Oct 16, 2009 4:27 pm
Post subject: Re: I have lost a month of email when I was trialing 2008 Entourage [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On 10/16/09 12:51 PM, in article 59b7e7ff.3.RemoveThis@webcrossing.caR9absDaxw,
"CSH@officeformac.com" <CSH.RemoveThis@officeformac.com> wrote:

> Thank you - have tried this and there is is no second identity their either.

Did you check the trash?

Do a system wide search for "Main Identity" (without the quotes). If you
don't find it, then your mail is gone.

--
Diane
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