Won't even accept the CD

On 7/3/09 10:07 AM, in article 59b7781a.-1 DeleteThis @webcrossing.caR9absDaxw,
"ldae@officeformac.com" <ldae DeleteThis @officeformac.com> wrote:

> I just got my new macbook pro and I'm attempting to load Office Mac 2008 Home
> & Student Edition onto it but it won't even accept the CD. I stick it in, it
> spins for a couple seconds, makes a little bit of noise and then gets spit
> out. Does anyone have any idea what I'm doing wrong? I have admin powers and
> as far as I can tell there are no tutorials or previews on the computer to
> mess it up. I've logged out of everything and the computer still won't accept
> it. I'd really like to save the money on a phone call, so does anyone have any
> ideas?

A user with a new 15' MacBook Pro reported this recently. We never received
feedback on a final solution. If you do find a solution, please let us know
so we can share it with out users.

This is the gist of the conversation....

Check the DVD Player setting-- re-set it to the max speed.

If you can test in another drive to verify if the DVD will work in it. It's
possible your disk is bad.

> Thanks for replying but I changed the speed to 32x and it still didn't work...

You could try making a disk image on another computer and use that instead.
That would be quicker than getting Microsoft to replace the disk.

(800) MICROSOFT (642-7676)

Bob suggested:

Was the disk *ever* usable?

Have you tried cleaning the disk? Use a soft cloth & wipe softly from center
hole to edge in straight lines - kinda like spokes of a wheel. DO NOT wipe
in a circular motion around the disk or "scrub" it with any pressure.

Is there another system available to see if it will accept the disk? It need
not be a Mac -- as long as it accepts/rejects the disk it will help
determine if the disk is actually bad.

Is the Office disk recently purchased? If so it's possible that it is
defective & you should be able to make an exchange. Contact the vendor from
whom it was obtained. OTOH, if it isn't new or has been damaged you may be
out of luck. Contact MS Customer Support to see if you can provide the
necessary proof of ownership to qualify for a replacement:

http://support.microsoft.com/kb/282981

--
Diane