Problems with recent updates (MSO 2008)

Hello,

I would be quite grateful if you please could help me because I am stuck
in upgrading MS Office 2008 on an Intel MacBook (10.5..

The updating wizard downloaded the upgrade to v12.2.0, but did not
install the service pack. Instead, it immediately searched again for
more updates, found again 12.2.0, downloaded it again, and so on.

So I retrieved 12.2.0 as a dmg manually from the German Mactopia
website. I installed it. This worked fine.

Then, I downloaded the upgrade to 12.2.1. It failed to install because
there was "something missing on the volume" which kept it from
installing. The volume was displayed by the installer with an
exclamation mark in a red circle.

Using the upgrade wizard to get to 12.2.1 also failed (as above).

Is there something else I can try for upgrading office?

Many thanks in advance.

Regards,
Jürgen.

On 8/27/09 11:32 AM, in article eW2sJT0JKHA.4168.RemoveThis@TK2MSFTNGP05.phx.gbl,
"juergen Fenn" <jfenn.RemoveThis@gmx.net> wrote:

> The updating wizard downloaded the upgrade to v12.2.0, but did not
> install the service pack. Instead, it immediately searched again for
> more updates, found again 12.2.0, downloaded it again, and so on.

The AutoUpdater NEVER installs for you. It will mount the installer but you
have to install.

I'm not sure why it downloaded again other than you didn't actually install.
The updater goes to a temp folder and will delete itself which could result
in the AutoUpdater downloading it again. I do know after you successfully
update and the AutoUpdater pops up telling you to update, it's finding
another version of Office on another drive that hasn't been updated yet.
>
> So I retrieved 12.2.0 as a dmg manually from the German Mactopia
> website. I installed it. This worked fine.
>
> Then, I downloaded the upgrade to 12.2.1. It failed to install because
> there was "something missing on the volume" which kept it from
> installing. The volume was displayed by the installer with an
> exclamation mark in a red circle.

This could be the locked temp folder. Restarting your computer a couple of
times might fix that.

Restarting your computer after an update is important!

<http://tinyurl.com/rchpyh>

When you ran the updater if any applications were open especially all
Microsoft applications including the hidden ones, your install could be
missing some components.

There are lots of fixes, but I find that it takes less time for a user to do
a re-install than try and find which of the dozen fixes will work on their
system.

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

Let me know if you continue to have problems.

--
Diane