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Office 2004 won't update

  
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bubba

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Since: Aug 01, 2008
Posts: 2



(Msg. 1) Posted: Fri Aug 01, 2008 4:39 am
Post subject: Office 2004 won't update
Archived from groups: microsoft>public>mac>office (more info?)
Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Trying to install "Office 2004 11.5.0 Update" but get the following error:

"The installer could not locate the correct version of the software required to install this update. See the Read Me file included with this installer to determine if your software meets the requirements for this update."

The Read Me don't say boo...

Searched around for why, but didn't find anything...
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Diane Ross

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Since: Jun 29, 2007
Posts: 1038



(Msg. 2) Posted: Fri Aug 01, 2008 1:37 pm
Post subject: Re: Office 2004 won't update [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"bubba@officeformac.com" wrote:

> rying to install "Office 2004 11.5.0 Update" but get the following error:
>
> "The installer could not locate the correct version of the software required
> to install this update. See the Read Me file included with this installer to
> determine if your software meets the requirements for this update."

Are you sure you have the correct updater? We have not seen this problem for
Office 2004 users.

See this page for solutions on installing. (they are specific for 2008, but
the same fix might work for you)

<http://www.entourage.mvps.org/error/install_update.html#fails1>

Have you moved Office from the root Applications folder?

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Diane
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bubba

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Since: Aug 01, 2008
Posts: 2



(Msg. 3) Posted: Sat Aug 02, 2008 6:57 am
Post subject: Re: Office 2004 won't update [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Diane:

Thanks for the quick response and the suggestions, which ultimately worked. I wound up having to delete Office from my machine, install it on a different drive (moving it out of the App folder wasn't enough...), and then run the updater.

-Bubba
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Karen Sayre

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Since: Aug 02, 2008
Posts: 1



(Msg. 4) Posted: Sat Aug 02, 2008 9:31 am
Post subject: Re: Office 2004 won't update [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
I am getting the same message as the OP.
In addition I cannot find sync services to turn them on. It does not appear in the location indicated by your help docs. I am on the student teacher version
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Diane Ross

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Since: Jun 29, 2007
Posts: 1038



(Msg. 5) Posted: Sat Aug 02, 2008 5:19 pm
Post subject: Re: Office 2004 won't update [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Karen Sayre " wrote:

> I am getting the same message as the OP.
> In addition I cannot find sync services to turn them on. It does not appear in
> the location indicated by your help docs. I am on the student teacher version

Always start your own thread!

What has Sync Services got to do with installing? This thread is about
Office 2004 install problems for the original user.

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Diane
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