LG will not support Apple computers connected to their dis..

On 2007-09-09 14:37:21 -0500, Tim Murray <no-spam.TakeThisOut@thankyou.com> said:

> On Sep 8, 2007, SpreadTooThin wrote:
>> In case there was any doubt that LG was the manufacturer for Apples
>> Displays:
>>
>> http://en.wikipedia.org/wiki/Apple_Cinema_Display
>
> Well that seriously puts a damper on my ever purchasing an Apple-branded
> Cinema model. The LG appliances I have in the home would be out on the curb,
> if I had the funds to replace them all.

You've clearly not asked anyone who owns one. As an owner of not one,
but two (a 22" Apple Cinema Display purchased in 2000, and a 23" Apple
Cinema Display purchased in 2003), I can tell you they are of extremely
good quality and workmanship.

In all these years, I had only one single problem with the 22" display:

In 2002, one day I powered everything down, unplugged the 22" Cinema
Display from my G4 tower and plugged it into my G4 Powerbook. The LCD
panel started to light up and then completely stopped working. A look
back in my log shows that the problem occurred on 8/10/2002. I sent the
display in to Apple to get repaired, and by 9/16/2002, Apple had
replaced the LCD panel and I had the display back. Apple did initially
put the repair on hold and tried to say they wouldn't pay for the
repair because they suspected I did something to cause the damage. But
I showed patience, stood my ground, and they eventually fixed it for no
charge, as it should be. Other than Apple's slowness and bully
attitude, I have no complaints - certainly none about the quality of
the display itself. And I haven't had a problem with it since.

I've not had a single problem with the 23" display since purchasing it
in 2003. it's a fantastic display, and I use it all day every day, as i
work mostly from home. It's top-notch.

Both are perceptually just as bright as the day I bought them. In fact,
the older of the two (the 22" display) is brighter than a 4-month-old
ViewSonic VA702 display I just purchased recently! They are very
sharp, responsive, and show no signs of problems. All in all, they have
been a pure pleasure to own!

--
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JR

On 2007-09-09 17:32:43 -0500, SpreadTooThin <bjobrien62.RemoveThis@gmail.com> said:

> On Sep 9, 1:37 pm, Tim Murray <no-s....RemoveThis@thankyou.com> wrote:
>> On Sep 8, 2007, SpreadTooThin wrote:
>>
>>> In case there was any doubt that LG was the manufacturer for Apples
>>> Displays:
>>
>>> http://en.wikipedia.org/wiki/Apple_Cinema_Display
>>
>> Well that seriously puts a damper on my ever purchasing an Apple-branded
>> Cinema model. The LG appliances I have in the home would be out on the curb,
>> if I had the funds to replace them all.
>
> So how does a tech working for LG (Canada) say, "We don't support
> Apple."?

That tech was probably in India. Nuff said.

--
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JR

In article <OXXEi.56973$U24.24459@bignews5.bellsouth.net>,
Tim Murray <no-spam DeleteThis @thankyou.com> wrote:

> Well that seriously puts a damper on my ever purchasing an Apple-branded
> Cinema model.

At least the big ones (30" for sure) seem to be of the very best
quality, judging from reports from people who use them for colour
proofing work.

HTH

Marc

--
Switzerland/Europe
<http://www.heusser.com>
remove CHEERS and from MERCIAL to get valid e-mail

On Sep 9, 2007, Jolly Roger wrote:
>> Well that seriously puts a damper on my ever purchasing an Apple-branded
>> Cinema model. The LG appliances I have in the home would be out on the curb,
>> if I had the funds to replace them all.
>
> You've clearly not asked anyone who owns one. As an owner of not one,
> but two (a 22" Apple Cinema Display purchased in 2000, and a 23" Apple
> Cinema Display purchased in 2003), I can tell you they are of extremely
> good quality and workmanship.

Yes, that's what I've heard. Clearly, the dishwasher designers don't work
nights in the LCD department. It's really an issue of a brand (LG) being
tarnished by one segment of its workforce (appliances).

On Sep 9, 8:59 pm, Jolly Roger <wbyyleb... RemoveThis @cbobk.pbz> wrote:
> On 2007-09-09 14:37:21 -0500, Tim Murray <no-s... RemoveThis @thankyou.com> said:
>
> > On Sep 8, 2007, SpreadTooThin wrote:
> >> In case there was any doubt that LG was the manufacturer for Apples
> >> Displays:
>
> >>http://en.wikipedia.org/wiki/Apple_Cinema_Display
>
> > Well that seriously puts a damper on my ever purchasing an Apple-branded
> > Cinema model. The LG appliances I have in the home would be out on the curb,
> > if I had the funds to replace them all.
>
> You've clearly not asked anyone who owns one. As an owner of not one,
> but two (a 22" Apple Cinema Display purchased in 2000, and a 23" Apple
> Cinema Display purchased in 2003), I can tell you they are of extremely
> good quality and workmanship.
>
> In all these years, I had only one single problem with the 22" display:
>
> In 2002, one day I powered everything down, unplugged the 22" Cinema
> Display from my G4 tower and plugged it into my G4 Powerbook. The LCD
> panel started to light up and then completely stopped working. A look
> back in my log shows that the problem occurred on 8/10/2002. I sent the
> display in to Apple to get repaired, and by 9/16/2002, Apple had
> replaced the LCD panel and I had the display back. Apple did initially
> put the repair on hold and tried to say they wouldn't pay for the
> repair because they suspected I did something to cause the damage. But
> I showed patience, stood my ground, and they eventually fixed it for no
> charge, as it should be. Other than Apple's slowness and bully
> attitude, I have no complaints - certainly none about the quality of
> the display itself. And I haven't had a problem with it since.
>
> I've not had a single problem with the 23" display since purchasing it
> in 2003. it's a fantastic display, and I use it all day every day, as i
> work mostly from home. It's top-notch.
>
> Both are perceptually just as bright as the day I bought them. In fact,
> the older of the two (the 22" display) is brighter than a 4-month-old
> ViewSonic VA702 display I just purchased recently! They are very
> sharp, responsive, and show no signs of problems. All in all, they have
> been a pure pleasure to own!
>
> --
> Apply rot13 to this e-mail address before using it.
>
> JR

I don't have a problem with the display's or manufacturers quality,
there is clearly an issue with the DVI port and I'm pissed that LG
says they don't support MACs..

SpreadTooThin wrote:
> On Sep 9, 1:37 pm, Tim Murray <no-s... DeleteThis @thankyou.com> wrote:
>> On Sep 8, 2007, SpreadTooThin wrote:
>>
>>> In case there was any doubt that LG was the manufacturer for Apples
>>> Displays:
>>> http://en.wikipedia.org/wiki/Apple_Cinema_Display
>> Well that seriously puts a damper on my ever purchasing an Apple-branded
>> Cinema model. The LG appliances I have in the home would be out on the curb,
>> if I had the funds to replace them all.
>
> So how does a tech working for LG (Canada) say, "We don't support
> Apple."?
>
Er, wasn't this in context of an LG monitor? Last I looked, Apple
monitors were not simply rebranded LG models.

A manufacturer like LG or Samsung will build parts and assemble units to
spec for third-parties willing to pay for that service. There is
nothing in that process that indicates or promises that any and all
generic models produced by that company will have anything in common
with those third-party specifications.

At the very least, the statement "we don't support Apple" means that
zero R&D and QA was spent testing with any Mac display hardware (which
seems to be the case, given the set of symptoms listed in the OP).
Hardware that (no surprises) even though made by ATI or nVidia is
different enough from their other devices that a simple reflashing is
often not enough to get them to work on a Mac.

In fact, acting as a third-party like this for Apple means they /never/
have to bother with this sort of support, because clearly Apple will
take care of that for them by purchasing all or part of the displays
from them (and others).

Business as usual here, folks. The tech was being as helpful as he or
she could have been. The only way he or she could have been more
helpful is to direct you to apple.com to buy possibly the only
/supported/ LG display for Macs.

That tech would have neither the resources nor the authority to offer
any sort of helpful support for what is clearly an unsupported
configuration, and would actually be doing both customers and the
company a disservice by pretending otherwise. You may as well connect
your LG display to your toaster and expect support, because this is as
standard as "DVI" means in practise.

Caveat emptor, people. There is no excuse for reasonably intelligent,
technically savvy consumers not to do their homework before investing in
new hardware. If you choose to run Mac or Linux, you also choose to
spend more time doing research before purchasing third-party hardware.

At least for now.
--
clvrmnky <mailto:spamtrap@clevermonkey.org>

Direct replies will be blacklisted. Replace "spamtrap" with my name to
contact me directly.

On 2007-09-10 14:31:34 -0500, SpreadTooThin <bjobrien62.RemoveThis@gmail.com> said:

> I don't have a problem with the display's or manufacturers quality,
> there is clearly an issue with the DVI port and I'm pissed that LG
> says they don't support MACs..

The fact they they say that they don't support Macs (it's not all
upper-case by the way) just shows that they are largely ignorant of Mac
hardware enough to assume Macs must use some kind of non-standard
hardware for display connectivity - which is simply not the case. Any
ignorant person will jump to that conclusion in the absence of
knowledge. The question I would ask their technical support
representative is "Do you support the full DVI standard?". It's
apparent they don't.

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JR

On Sep 10, 6:47 pm, Jolly Roger <wbyyleb... DeleteThis @cbobk.pbz> wrote:
> On 2007-09-05 11:37:29 -0500, SpreadTooThin <bjobrie... DeleteThis @gmail.com> said:
>
> > I have been having problems connecting my MacBook Pro via DVI to my LG
> > LCD Display.
> > I spoke with LG (Canada) and they said they do not support Apple
> > computers.
> > Just thought I'd let you know before you go out and spend any money on
> > an LG display.
>
> Stupid question: Have you tried connecting the display to another
> computer with a DVI port??
>
> --
> Apply rot13 to this e-mail address before using it.
>
> JR

I'm going to a friends place tomorrow or wednesday who has a PC with a
DVI output and also has an LCD Display with a DVI input.

On 2007-09-10 19:09:35 -0500, Gene Jones <jasin.RemoveThis@janus.com> said:

> SpreadTooThin <bjobrien62.RemoveThis@gmail.com> wrote:
>
>> I don't have a problem with the display's or manufacturers quality,
>> there is clearly an issue with the DVI port and I'm pissed that LG
>> says they don't support MACs..
>
> well they support macs, they just don't know they do.
>
> just connect it up and you'll be fine.

He stated in his very first post that he tried connecting it, and it
does not work correctly, which prompted him to start this thread.

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JR

On 2007-09-05 11:37:29 -0500, SpreadTooThin <bjobrien62 DeleteThis @gmail.com> said:

> I have been having problems connecting my MacBook Pro via DVI to my LG
> LCD Display.
> I spoke with LG (Canada) and they said they do not support Apple
> computers.
> Just thought I'd let you know before you go out and spend any money on
> an LG display.

Stupid question: Have you tried connecting the display to another
computer with a DVI port??

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JR

On Sep 6, 5:12 pm, Matt <m....TakeThisOut@fakeaddress.ihatespam.com> wrote:
> In article <1189010249.378004.184....TakeThisOut@k79g2000hse.googlegroups.com>,
>
> SpreadTooThin <bjobrie....TakeThisOut@gmail.com> wrote:
> > I have been having problems connecting my MacBook Pro via DVI to my LG
> > LCD Display.
> > I spoke with LG (Canada) and they said they do not support Apple
> > computers.
> > Just thought I'd let you know before you go out and spend any money on
> > an LG display.
>
> have you looked at displayconfigx? Here is a write up on it.http://www.macosxhints.com/article.php?story=20060322062435819
>
> and download it fromhttp://www.3dexpress.de/

Ok I downloaded and tried this utility... However the mac doesn't see
the other screen and nor does this utility so I can't switch the
screen that the utility is trying to control

On Sep 10, 6:47 pm, Jolly Roger <wbyyleb... DeleteThis @cbobk.pbz> wrote:
> On 2007-09-05 11:37:29 -0500, SpreadTooThin <bjobrie... DeleteThis @gmail.com> said:
>
> > I have been having problems connecting my MacBook Pro via DVI to my LG
> > LCD Display.
> > I spoke with LG (Canada) and they said they do not support Apple
> > computers.
> > Just thought I'd let you know before you go out and spend any money on
> > an LG display.
>
> Stupid question: Have you tried connecting the display to another
> computer with a DVI port??
>

Connected my Laptop to another DVI display...
BENQ FP937s worked.
Connected my Monitor to a PC worked fine.
I'm at a loss.

Anybody know how to force a 60hz refresh rate on the outputs?


> --
> Apply rot13 to this e-mail address before using it.
>
> JR

In article <1189010249.378004.184370 RemoveThis @k79g2000hse.googlegroups.com>,
SpreadTooThin <bjobrien62 RemoveThis @gmail.com> wrote:

> I have been having problems connecting my MacBook Pro via DVI to my LG
> LCD Display.
> I spoke with LG (Canada) and they said they do not support Apple
> computers.
> Just thought I'd let you know before you go out and spend any money on
> an LG display.

Well, a poke in the eye for them - my LG LCD works pefectly with my
Intel iMac - I use it to watch TV while working by way of my Pinnacle
usb tv stick - tv on th LG and work on the iMac

David