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Downloaded 10.5 update and now Word has been uninstalled.

 
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saywhat

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Since: Sep 13, 2008
Posts: 2



(Msg. 1) Posted: Sat Sep 13, 2008 10:15 pm
Post subject: Downloaded 10.5 update and now Word has been uninstalled.
Archived from groups: microsoft>public>mac>office (more info?)

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

The subject of the post pretty much explains it all. Microsoft updater asked me to update, so I did. After the boxes saying "searching for applications" and all that, the program froze. I closed it and restarted my computer, but apparently Microsoft word has been uninstalled from my computer now, and I can't find the application at all. I came back up to this site to download the updates, and they worked, but Word is still missing.

Can someone please help me? I have a paper due Monday...
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saywhat

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Since: Sep 13, 2008
Posts: 2



(Msg. 2) Posted: Sat Sep 13, 2008 10:31 pm
Post subject: Re: Downloaded 10.5 update and now Word has been uninstalled. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

> The subject of the post pretty much explains it all. Microsoft updater asked me to update, so I did. After the boxes saying "searching for applications" and all that, the program froze. I closed it and restarted my computer, but apparently Microsoft word has been uninstalled from my computer now, and I can't find the application at all. I came back up to this site to download the updates, and they worked, but Word is still missing.
>
> Can someone please help me? I have a paper due Monday...

Sorry, I meant update 11.5.0
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Diane Ross

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Since: Jun 29, 2007
Posts: 1414



(Msg. 3) Posted: Sun Sep 14, 2008 11:35 am
Post subject: Re: Downloaded 10.5 update and now Word has been uninstalled. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"saywhat@officeformac.com" wrote:

> The subject of the post pretty much explains it all. Microsoft updater asked
> me to update, so I did. After the boxes saying "searching for applications"
> and all that, the program froze. I closed it and restarted my computer, but
> apparently Microsoft word has been uninstalled from my computer now, and I
> can't find the application at all. I came back up to this site to download the
> updates, and they worked, but Word is still missing.

In most cases, when installation of an update fails part-way through, with
the installer either quitting unexpectedly in the accompaniment of an error
message or exhibiting an indefinite hang necessitating a force-quit, the
result is all or some of the Microsoft Office applications are completely
missing.

The only remedy is to re-install Office from your CD and update. FWIW, this
is not a MS specific problem. It can happen with any update process.

Tip: I suggest stuffing the Office folder prior to updating in case of
problems. Easy to revert to previous install.

Install and Update Errors
<http://www.entourage.mvps.org/error/install_update.html#fails6>

--
Diane
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