Cherry, Dabs, and customer service

An all too rare example of great customer service.... Bought a wireless
keyboard/mouse from Dabs (Cherry CyMotion Pro Wireless), and even though
it's the GB version it's got a EU PSU. Emailed Dabs (and how hard is it
to find any sort of contact whatsoever?!) and Cherry, both on Friday
10th with replies received from both on Monday 13th.

Dabs say: "Thank you for your enquiry. Unfotunately [sic] we are unable
to source an adaptor [sic]. Your product return details i.e. your RMA
'returns number' will follow shortly." (and it didn't, by the way).

Cherry say: "I’m really sorry to hear that you’ve received a European
power supply in your package and certainly this should not be the case.
Unfortunately, a few ‘rogue’ sets have leaked through the net – our
German colleagues put the incorrect power supplies in a few that were
sent over here and we’ve since ordered UK versions to replace some that
were stocked at our distributor. I have some on the shelf, so I’ll send
one out in the post to you today." (and it arrived the day after I
received the email).

Result: Happy customer, with regard to Cherry at least. I'm not having
a pop at Dabs (wasn't really expecting much from them besides what they
said to be honest), but I was definitely pleasantly surprised with the
response from Cherry.

--
[ste]
"No cars go
Where we know"

Parish wrote:
> [ste parker] wrote:
> > to source an adaptor [sic]. Your product return details i.e. your RMA
>
> Why '[sic]'? 'adaptor' is correct; 'adapter', which I assume you are
> implying is correct, is in fact yet another Americanism polluting the
> English language.
>
> [snip]
>

Didn't think that was the case, certainly dictionary.cambridge.org
doesn't mention it as being US specific (which it usually does in the
case of a US spelling) although it does actually list both spellings so
I was wrong to higlight it anyway.


> > Result: Happy customer, with regard to Cherry at least. I'm not having
> > a pop at Dabs (wasn't really expecting much from them besides what they
> > said to be honest), but I was definitely pleasantly surprised with the
> > response from Cherry.
> >
>
> Good to hear that there are still some companies around that place
> importance on customer service and satisfaction.
>

It's a shame that average/poor customer service is pretty much the norm
these days so most people who are just starting buying online or
whatever just assume that's how things are and put up with it.

--
[ste]