Activation Issues

Who Needs Fenders? wrote:
> Is everyone's unit reporting that the current activation ends on 8/2?
>
> Tried calling last night and got hung up on by the automated system at
> 3-minutes to 8 ET (in other words, they dumped everyone in the queue at
> 5pm PT--the time that support hours end).
>
> Can't log into the website to verify my account--reporting password
> issues. BTW--someone in AVS Forum pointed out that the link on the
> support page for the customer login is wrong: remove the "s" from
> "https" (guess they forgot to do something for their SSL certificate).
>

Apparently with the buyout by DirecTv, they are moving servers around
and DNS has not updated across the web. Plus the web has been plagued by
DOS attacks lately, slowing things down. Many people are calling
customer service and the phone queue is huge.

This message is not archived

gfretwell.DeleteThis@aol.com wrote:
> On Tue, 29 Jul 2008 10:21:16 -0400, Tony D <nospam.DeleteThis@nospam.com> wrote:
>
>
>> Apparently with the buyout by DirecTv, they are moving servers around
>> and DNS has not updated across the web. Plus the web has been plagued by
>> DOS attacks lately, slowing things down. Many people are calling
>> customer service and the phone queue is huge.
>
> Tony you seem to be inside. How is the DTV buy out going to affect
> current users? Are they going to make satellite more attractive to us?
> I am thinking about cutting the cable but I am still on the fence

The buyout does not affect ReplayTV hardware owners. DNNA still retains
the revenue stream and support for those. I believe Direct bought the
intellectual property because as soon as FCC mandates cable companies to
comply with the new cable card specs, it will be feasible again for mfg
to build DVR equipment again. Right now, Tivo sues anything resembling a
non-captive DVR with "we invented recording to hard disk" mentality. It
is not worth the hassle for most companies to build units with no
standard requirement for tuning access and the possibility of a nuisance
suit by Tivo for only small financial gain. By acquiring the Replay
intellectual property Direct can offer a multi-room DVR w/o having the
possibility of a nuisance suit as Replay predates Tivo and there was an
agreement between the 2 not to sue each other. So I guess Direct is
hedging bets that the FCC will mandate the new bidirectional cable card
and they will be able to offer a Replay interface and features to
compete with the absolutely lame Tivo product.

Tony D wrote:
> So I guess Direct is
> hedging bets that the FCC will mandate the new bidirectional cable card
> and they will be able to offer a Replay interface and features to
> compete with the absolutely lame Tivo product.

I hope your guess is right... and, if that happens, that DTV produces
something backward compatible with existing units (unlike what D&M did
with the PC-edition) and can beat the bat-snot out of TiVo...

As for the current issue: I'll see when I get home from work if any
thing's changed on my three units...

Who Needs Fenders? wrote:
> Tony D wrote:
>> So I guess Direct is
>> hedging bets that the FCC will mandate the new bidirectional cable
>> card and they will be able to offer a Replay interface and features
>> to compete with the absolutely lame Tivo product.
>
> I hope your guess is right... and, if that happens, that DTV produces
> something backward compatible with existing units (unlike what D&M did
> with the PC-edition) and can beat the bat-snot out of TiVo...

That will never happen with the 4Ks. It would be relatively simple with
the 5K files, but is doubtful they would exert the effort to add the
code for only 100,000 or fewer users.

>
> As for the current issue: I'll see when I get home from work if any
> thing's changed on my three units...
>

"Tony D" <nospam RemoveThis @nospam.com> wrote in message
news:VLJjk.163$Wa5.89@fe161.usenetserver.com...
> Who Needs Fenders? wrote:
>> Tony D wrote:
>>> So I guess Direct is
>>> hedging bets that the FCC will mandate the new bidirectional cable card
>>> and they will be able to offer a Replay interface and features to
>>> compete with the absolutely lame Tivo product.
>>
>> I hope your guess is right... and, if that happens, that DTV produces
>> something backward compatible with existing units (unlike what D&M did
>> with the PC-edition) and can beat the bat-snot out of TiVo...
>
> That will never happen with the 4Ks. It would be relatively simple with
> the 5K files, but is doubtful they would exert the effort to add the code
> for only 100,000 or fewer users.
>
>>
>> As for the current issue: I'll see when I get home from work if any
>> thing's changed on my three units...
>>
>

I've been trying to call since this morning to update my credit card info.
Not because of any problem with the RTV, but because my bank just issued new
cards to everyone. The auto-answerer just told me the wait would be 55
minutes and that I was caller 25 in line. I knew something must have been
up so I came here to look. Sure nuff. I think I'll wait a couple of days
and try again. LOL

alien

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This message is not archived

Yeah assuming you can get a hold of them.. I get an all circuits are
busy message

On Jul 30, 4:46 am, "Elmo P. Shagnasty" <el... RemoveThis @nastydesigns.com>
wrote:
> In article <kjqv849v4gmd0fb4i5euvjvmq8iqce3... RemoveThis @4ax.com>,
>
>
>
>  gfretw...@aol.com wrote:
> > On Tue, 29 Jul 2008 09:37:57 -0400, Who Needs Fenders?
> > <yea.ri... RemoveThis @ncih.borg> wrote:
>
> > >Is everyone's unit reporting that the currentactivationends on 8/2?
>
> > >Tried calling last night and got hung up on by the automated system at
> > >3-minutes to 8 ET (in other words, they dumped everyone in the queue at
> > >5pm PT--the time that support hours end).
>
> > >Can't log into the website to verify my account--reporting password
> > >issues.  BTW--someone in AVS Forum pointed out that the link on the
> > >support page for the customer login is wrong: remove the "s" from
> > >"https" (guess they forgot to do something for their SSL certificate).
>
> > It was OK for a day, now I am getting the 3 day warning popping up
> > again
>
> Call customer service.  They can and will handle this, and stop the
> warning from popping up.

gfretwell.RemoveThis@aol.com wrote:
> On Tue, 29 Jul 2008 09:37:57 -0400, Who Needs Fenders?
> <yea.right.RemoveThis@ncih.borg> wrote:
>
>> Is everyone's unit reporting that the current activation ends on 8/2?
>>
>> Tried calling last night and got hung up on by the automated system at
>> 3-minutes to 8 ET (in other words, they dumped everyone in the queue at
>> 5pm PT--the time that support hours end).
>>
>> Can't log into the website to verify my account--reporting password
>> issues. BTW--someone in AVS Forum pointed out that the link on the
>> support page for the customer login is wrong: remove the "s" from
>> "https" (guess they forgot to do something for their SSL certificate).
>
> It was OK for a day, now I am getting the 3 day warning popping up
> again

Replay_Jennifer has posted on avs that the activation nag has been
removed. So do a net connect.

Who Needs Fenders? wrote:
> Is everyone's unit reporting that the current activation ends on 8/2?
>
> Tried calling last night and got hung up on by the automated system at
> 3-minutes to 8 ET (in other words, they dumped everyone in the queue at
> 5pm PT--the time that support hours end).
>
> Can't log into the website to verify my account--reporting password
> issues. BTW--someone in AVS Forum pointed out that the link on the
> support page for the customer login is wrong: remove the "s" from
> "https" (guess they forgot to do something for their SSL certificate).

Got home today from vacation and all units are reporting activated
through 9/2 and channel guides are up-to-date... Guess the crisis is
resolved...

Now... to find a new cable company (RCN just jacked my rates 20%!)

Who Needs Fenders? wrote:
> Who Needs Fenders? wrote:
>> Is everyone's unit reporting that the current activation ends on 8/2?
>>
>> Tried calling last night and got hung up on by the automated system at
>> 3-minutes to 8 ET (in other words, they dumped everyone in the queue
>> at 5pm PT--the time that support hours end).
>>
>> Can't log into the website to verify my account--reporting password
>> issues. BTW--someone in AVS Forum pointed out that the link on the
>> support page for the customer login is wrong: remove the "s" from
>> "https" (guess they forgot to do something for their SSL certificate).
>
> Got home today from vacation and all units are reporting activated
> through 9/2 and channel guides are up-to-date... Guess the crisis is
> resolved...
>
> Now... to find a new cable company (RCN just jacked my rates 20%!)
>
>
Tell them you are switching to DTV. They'll tell you you qualify for a
new "promotion".

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