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Public Folder HelpDesk 10.1

Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem


Size: 10 MB		Click here	Screenshot

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

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Publisher:

kalmstrom.com Business Solutions | More programs by this publisher | Visit Home Page

Downloads:

1 so far this month, 2 last month, 71 total

4 months ago (12 Mar 09)

Install support:

Install and Uninstall

Requirements:

Exchange Server 5.5 or later

Recent changes:

Enable/disable automatic e-mail confirmation for each caller, Auto-add of callers, Mass-emailing, Auto-assign of Responsible, Create tickets out of Outlook Tasks and Appointments

Publisher Country:

Sweden

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