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Public Folder HelpDesk  

Public Folder HelpDesk 10.1 Windows

    Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem
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Size: 10 MB Click here

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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

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Publisher: kalmstrom.com Business Solutions | More programs by this publisher | Visit Home Page
Downloads: 1 so far this month, 2 last month, 71 total
License: Free to try Click here
Last updated: 4 months ago (12 Mar 09)
Install support: Install and Uninstall
Requirements: Exchange Server 5.5 or later
Recent changes: Enable/disable automatic e-mail confirmation for each caller, Auto-add of callers, Mass-emailing, Auto-assign of Responsible, Create tickets out of Outlook Tasks and Appointments
Publisher Country: Sweden
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