Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
Runs under: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem
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| Publisher: |
kalmstrom.com Outlook Solutions |
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| Downloads: |
0 so far this month, 0 last month, 65 total |
| License: |
Free to try |
| Last updated: |
4 months ago (16 Sep 08) |
| Install support: |
Install and Uninstall |
| Requirements: |
Exchange Server 5.5 or later |
| Recent changes: |
FAQ answers, e-mail history in ticket, data from customized fields can be saved to database, more notification possibilities, print multiple tickets or one ticket with all ticket history, closed ticket opens automatically if new e-mail comes in |
| Publisher Country: |
Sweden |
| Watch for updates: |
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US$ 951.16, EU€ 750.00, GB£ 717.22, AU$ 1466.98
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