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Public Folder HelpDesk  

Public Folder HelpDesk 10.1 Windows

    Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate
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Size: 10 MB US$ 1273.63, EU€ 950.00, GB£ 849.46  
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products.

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Publisher: kalmstrom.com Business Solutions | More by kalmstrom.com Business Solutions | Visit Home Page
Downloads: 1 so far this month, 0 last month, 323 total
License: Free to try US$ 1273.63, EU€ 950.00, GB£ 849.46
Last updated: 4 days ago ( 5 Nov 09)
Install support: Install and Uninstall
Requirements: Exchange Server 5.5 or later
Recent changes: Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements.
Publisher Country: Sweden
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IPI.HELPDESK - Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with... ...


Tags: Public Folder HelpDesk review download shareware software freeware downloads free Helpdesk Outlook Issue Tracking Support Call center computer support group support help desk software itil IT help desk customer support help desk management essential statistics help statistics software support help desk solution

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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

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