Quint PANACEA Lite 1.2.4 Netware

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Quint PANACEA is the mission-critical software application mid-sized companies turn to for supporting and managing their most important asset - their customers. More companies than ever before now count on PANACEA to make possible the real-time flow of information between themselves and their customers. 

With PANACEA, you can easily gather, organize, track and share customer information and efficiently manage your entire workload - from handling calls to requesting customer shipments - while at your workstation or in the field. You're totally informed at all times, and your company's decision makers are kept up-to-date regularly with easily produced reports.

Your technical support representative can easily track orders, return-material-authorizations (RMAs), service-level agreements and products. In addition, support managers can monitor staff efficiency and provide their managers with regular and customized reports.

Three Pressure Points

PANACEA relieving the Pressure Points

1

Your customers call your support desk expecting answers quickly.

Your system must be able to deliver a fast response.

1

A world-class service to your customers

• Instant customer case histories

• Knowledge bases for quick problem resolution

• Alert notification of unresolved problems

2

Management wants to know how effective your support desk is.

You need a system which provides quick and detailed management information

2

Satisfy management requirements

• Service Level Agreements

• Customer Relationship Management

• Real time management information

3

Your analysts have to resolve customer problem fast.

They need powerful tools at their fingertips.

3

Powerful tools at your analyst's fingertips

• Automation of time consuming routines

• Customize to meet your business needs

• Knowledge bases for quick problem resolution