Quint
PANACEA is the mission-critical software application mid-sized
companies turn to for supporting and managing their most important asset
- their customers. More companies than ever before now count on
PANACEA to make possible the real-time flow of information between
themselves and their customers.
With
PANACEA, you can easily gather, organize, track and share customer
information and efficiently manage your entire workload - from
handling calls to requesting customer shipments - while at your
workstation or in the field. You're totally informed at all times,
and your company's decision makers are kept up-to-date regularly
with easily produced reports.
Your
technical support representative can easily track orders,
return-material-authorizations (RMAs), service-level agreements and
products. In addition, support managers can monitor staff efficiency
and provide their managers with regular and customized reports.
Three Pressure Points
PANACEA relieving the Pressure Points
1
Your customers call your support desk expecting answers
quickly.
Your system must be able to deliver a fast response.
1
A
world-class service to your customers
Instant
customer case histories
Knowledge
bases for quick problem resolution
Alert
notification of unresolved problems
2
Management
wants to know how effective your support desk is.
You
need a system which provides quick and detailed management information
2
Satisfy
management requirements
Service
Level Agreements
Customer
Relationship Management
Real
time management information
3
Your
analysts have to resolve customer problem fast.
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