Voicent Predictive Dialer is a Communications::Dial Up & Connection Tools software developed by Voicent Communications, Inc. After our trial and test, the software was found to be official, secure and free. Here is the official description for Voicent Predictive Dialer: AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through a SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.
AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number. If it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up. If it is answered by a live person, it connects the call to an agent automatically.
In semi automatic dialing mode, the system can automatically dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent.
The key features of this program's Predictive Dialing mode include:
-No telephony hardware or phone line required.
-Calls can be made through Skype.
-Agents can work remotely, such as at home.
-Screen pop-up will automatically contain all information about the customer on the current call.
-Skip answering machines or leave messages automatically.
-Record phone conversations.
-Save notes about the phone call.
-Easy agent call report.
-Supports multiple phone lines and multiple agents
Semi-automatic Dialing Key features include:
-Dial a phone number, transfer the call to another number, play a pre recorded message or record the conversation, all by the press of a single key.
General features include:
-Easy to use spreadsheet interface, a do not call scrubber along with easy importing and exporting of a call list.
Major enhancement for SIP based VOIP support and improvements in remote agent audio quality.
|Platforms:||WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,WinServer|
|Publisher:||About Voicent Communications, Inc | Voicent Communications, Inc titles | Visit Voicent Communications, Inc | Country: United States of America|
|Downloads:||1 so far this month, 0 last month, 291 total|
|Last updated:||More than a year ago ()|
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